Representative, Resort Kiosk

Representative, Resort Kiosk

(20636)

Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life.

With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories - not only for our guests, but for our colleagues too.

The Representative, Resort Kiosk requires extensive guest interaction which needs to be maintained in a professional and friendly manner. The majority of the time, the Resort Kiosk Rep will be located in the East and West Towers, as well as the Leap of Faith Kiosk, but may be called upon to assist in all areas of the operation as required by the Management Team. Team members are responsible for handling guest queries, reservations/sales and customer service for all Dolphin Bay, Sea Lion Point, Marine Animal Interactions, as well as, Cabana Rentals at Aquaventure Water Park and the ATP Hotel Pool or as required by the Management Team. The position requires having extensive knowledge of all of the Atlantis the Palm Resort Activities pertaining to the 4 main attractions at Atlantis the Palm, as well as good product knowledge of the resort as a whole.

About the Role

Listening to the guests requirements and presenting appropriately to make a sale

Provide excellent customer service and selling the product that best suits the guests needs

Maintaining and developing relationships with existing guests in person and possible follow up via telephone calls and emails

Responding to incoming guests either in person, via email and phone enquiries, in a matter that best represents Atlantis the Palm’s 5 Star Service

Advising guests on product developments and discussing special promotions

Challenging any objections with a view to getting the guests to buy

Handling internal Attraction/Interaction bookings from Guest Services, Imperial Club, VIP Services, etc.

Responding to emails in a timely manner

Answering general queries for all programs in the Marine and Waterpark Division.

Answering general queries for all parts of the resort.

Processing of payments for interaction bookings

Resolving guest queries, concerns and/or complaints

Perform any and all tasks as assigned by your supervisors necessary within the operation of Dolphin Bay, Aquaventure Water Park, Sea Lion Point and The Lost Chambers Aquarium

Other assigned duties necessitated by operational demand

Representing their company at trade exhibitions, events and demonstrations

Familiar with Galaxy, eGalaxy and IOS operating Systems

Reviewing your own performance in order to hit and exceed daily and monthly targets

Check the daily inventory report for all inventoried interactions/cabana’s etc

Accurately recording sales and order information, and entering figures into our computer system

Attending team meeting and sharing best practice with colleagues

Making accurate, rapid cost calculations and providing customers with accurate quotations

About You

Previous experience with B2C Sales and high quality guest service oriented organization

High School degree required

Previous experience with daily resort reception operations, reservation systems, call center operation, and guest service activities preferred

The ability to anticipate and deliver superior guest service

Ability to work outdoors, as well as, fast pace conditions

Must be able to stand for long time periods, and be able to work in inclement weather conditions

Ability to be flexible with work schedule including weekends and holidays

The ability to troubleshoot and resolve problems quickly

Demonstrates the ability to communicate in a clear and professional manner

Excellent interpersonal, teamwork and planning skills

Proficient in the use of computer software and systems

Essential to position & to executing job responsibilities. Fluent in English, (Arabic, Russian, Chinese a plus)

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive programme, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.