IT Service Specialist

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary:

€29.600,00 - €40.700,00

Location:

Treviso,ITA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible - while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .

Key Responsibilities

With supervision, provides support services to GIS (Global Information Services) customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.

Carries out recommended updates to the service lifecycle including patching, point releases and major upgrades.

Configures IT technology and executes basic changes while following standard operating procedures and change/release management policies.

Drafts technical and end-user documentation for specific IT service or set of services.

Monitors specific IT service or set of services for availability and performance and reports anomalies through predefined process.

Completes root cause analysis of outages or incident trends (often working with managed services partner).

Functional Knowledge

Demonstrates conceptual knowledge of theories, practices and procedures within a discipline

Business Expertise

Applies general knowledge of business developed through education or past experience

Leadership

No supervisory responsibilities; accountable for developing technical contribution

Problem Solving

Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments

Impact

Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

Interpersonal Skills

Exchanges straightforward information, asks questions and checks for understanding

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.