Sr. Application Support Engineer

Job Overview

About the Role:The team:

Application Support is a global team that provides technical support across the suite of OSTTRA products. The application support team works closely with a highly competent Client Services team and the core project teams to resolve client issues whilst continually improving our platforms. Our work helps ensure that OSTTRA provides a high-quality service and maintains client satisfaction.

Responsibilities and impact:

OSTTRA is seeking an Application Support professional to join the Application Support Team. The role encompasses 2nd line technical application support as well as integration support for our Trade Processing applications. This person will report directly to the regional support manager and work closely with an experienced global team to contribute to the quality of our support.

You will have 7-12 years’ experience of Sr. Application Support & Project Management to meet the needs of our expanding portfolio of Financial Services clients.

This role presents an excellent opportunity to be part of an agile team based out of India, collaborating with colleagues across multiple regions globally, with a strong focus on delivering value through self-service.

Key Responsibilities

Your duties will include providing technical L2 and L3 support to both internal and external customers across our full suite of OTC Derivative products and FX for post-trade confirmation processing.

You will need to demonstrate excellent communication skills and have a natural ability to learn with a keen interest in technology. You must be a team player and enjoy working in a high-performance collaborative global group.

The successful candidate will need to be able to apply strong technical skills and good business knowledge, together with investigative techniques and problem-solving skills to identify and resolve issues in a timely and high-quality manner.

Liaising with other team members, Product, Development and particularly the infrastructure teams as required for 3rd line escalation. Technical advisory will be required at times by Product and business or clients for solution delivery.

Working directly with clients, to understand and resolve issues and liaising with delivery teams to ensure readiness for new platform releases. Based in our Gurgaon office, you will be responsible for handling escalations, identifying and communicating technical resolutions in English.

You will also work on initiatives around platform industrialization, proactive application health monitoring and reporting.

What we’re looking for:

Education & Foundational Skills: A Bachelor’s degree in Computer Science or equivalent, combined with strong analytical skills to bridge business workflows with technical implementation.

Core Technical Proficiency: Ability to read/trace languages like Java/C++, manage Unix scripting, utilize XML/XSLT, and write SQL queries for database management.

Cloud & Infrastructure Knowledge: Understanding of PAAS/OpenShift environments, messaging platforms (FIX/IBM MQ), and a willingness to adopt AWS cloud implementations.

Network & Security Expertise: Practical knowledge of networking principles, troubleshooting, and configuring encrypted connectivity channels (SSL/TLS).

Financial Industry Domain: Proven experience within the finance sector, specifically regarding OTC Derivatives, FX products, and related financial protocols (FIX, FPmL, TOF).

Professional Experience: A background in SDLC, application support, deployment, and client expectation management, with the flexibility to support operations during weekends and holidays as needed.

The location: Gurgaon,India