Events Assistant

CATERING ASSISTANT

PURPOSE OF THE ROLE

To support and contribute to smooth running of specific catered event or client space.

REPORTING

Events Manager.

DEPARTMENT

Hospitality & Events.

DUTIES AND RESPONSIBILITIES

Set up:

Perform set-up of rooms and event spaces, and other special service tables and stations, banqueting rooms, dining tables, and coffee or beverage bars to company standards.

Switch on all necessary equipment, ensuring they’re in good working conditions and stored correctly, reporting any issues to management.

Perform restocking of all service areas with cutlery, crockery, glassware, condiments and all necessary items before delivery.

Support the team with any relevant task to ensure a smooth set-up.

Attend and participate to team briefings.

Delivery:

Communicate with the kitchen and senior teams about all relevant matters to a smooth delivery, in collaborations with all colleagues.

Perform clearing and cleaning to maintain all areas neat and organised to company standards and event specifics.

Perform and ensure prompt replenishing of food and beverages to agreed specific catering levels, maintaining service, transportation and storage standards.

Monitor assigned stations to guarantee agreed specific catering levels.

Close:

Perform cleaning and dismantling of all equipment, buffets, dining tables, station and banqueting areas and ensure they are left in proper condition and sanitized.

Perform date checks, disposing of expired products, and handling safely leftover food.

Perform cleaning of all service and dining surfaces; sweeping and mopping of floors; ensure all areas are left clean.

Perform restocking of supplies and ensure adequate preparation for the next event.

Support the team with any relevant task to ensure an appropriate restoring of all event areas.

CUSTOMER SERVICE

Ensure to prioritise customers above all tasks.

Contribute to creating a welcoming environment, always greeting customers warmly and professionally.

Exceed and anticipate customers’ needs, striving to accommodate special requests within company practice and procedure.

Upkeep product knowledge to handle customers’ queries and ensure satisfaction.

Handle customers’ complaints, escalating to managers when necessary.

Provide help even if outside the specific role where suitable.

COMPLIANCE

In accordance with your role, obtain knowledge of:

Food safety

Health & Safety

Fire safety

Alcohol service

Data protection

Licensing

Be proficient using our learning platform to complete all assigned courses within the given timeframe.

CLIENT RELATIONSHIP

Follow all client building rules and policies, and report any issues or concerns related to those.

Maintain professional conduct and behaviour while on client premises, even outside the working schedule.

Do not take any actions that could damage the client’s reputation.

GENERAL

Be punctual for shifts, in clean correct uniform, and maintain high grooming standards.

Adhere to company policies, standards, and values in all actions.

Maintain a professional approach with all individuals.

Demonstrate openness to new learnings and self-development.

Be flexible in supporting other areas or locations of the business, other than your home site.