Customer Service Coordinator - fluent in Japanese
Skills
About the role
ABOUT INFINITY GLOBAL
Infinity Global partners with the world's most iconic luxury brands to deliver innovative, sustainable, and personalised brand solutions. Acting as an extension of our clients' teams, we provide end-to-end services spanning packaging development, sourcing, manufacturing, global supply chain management, inventory management, distribution, and business intelligence.
At Infinity Global, we are committed to developing our employees while helping them achieve their career goals. When possible, we prefer to promote from within and have a strong desire to see our employees succeed. We seek candidates who are enthusiastic, hardworking, team-oriented, and motivated to solve complex problems.
ABOUT THE ROLE
The Customer Service Coordinator assists account teams and customer retail locations to ensure accurate and timely completion of the sales order process. This role also serves as a contact for customer service-related inquiries regarding designated accounts and assists the Account Team in daily operations.
KEY RESPONSIBILITIES
Process transactions, including sales orders, returns, and cancellations using internal ERP software
Provide exceptional customer service by answering customer inquiries quickly and correctly
Create and provide order acknowledgements to customers
Communicate and coordinate with other departments, 3PLs, and customers to ensure effective and timely processing, delivery, and invoicing of orders
Analyze customer inquiries, research solutions, if necessary, and provide suggestions for resolution to the Account Manager
Collaborate with the Account Team to monitor and manage inventory
Approve and release sales orders for warehouse fulfillment and prepare shipping documents
Maintain a thorough understanding of designated accounts, including product knowledge, in order to make effective suggestions to the Account Manager
Prepare various account-related reports for the Account Manager to review
Assist the Account Team with daily functions
REQUIREMENTS
Associate degree in Business or similar field or 4+ years of experience in a related role preferred
1-2 years of experience in high volume, fast-paced customer service role
Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word
Excellent verbal and written communication skills
Fluency in written and spoken English and Japanese.
Additional languages as Korean or Mandarin Chinese will be considered an advantage.
English is our business language. Proficiency in other languages is a plus.
Excellent organizational skills and ability to multitask/prioritize based on urgency
Ability to quickly self-train on various programs, such as SharePoint, Yellowfin, and Pentaho
Preferred experience with report generating software, such as Pentaho
Knowledge of the metric system, multi-currency transactions, time zones, and geography
PERKS AND BENEFITS
Competitive compensation and benefits package, 14 vacation days, supplementary Health insurance by Singlife.
Great office location near Robertson Quay, easily accessible by public transport.
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