AIAPPLYD

Conversational AI Engineer

Prodapt Solutions

Mexico, PHremote countryPosted Aug 7, 2026
Posting intelligenceActively listed

Skills

awsml

About the role

Overview:

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 5,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

The future of network operations is autonomous - and Prodapt is building it. This leadership role will define and drive Prodapt's Autonomous Operations and AIOps strategy across infrastructure and network domains, working with the world's largest telecom operators, fiber ISPs, and cloud network providers. You will combine deep network engineering expertise with AI/ML capabilities to eliminate manual toil, predict failures before they occur, and help clients achieve closed-loop autonomous network operations.

(Remote) We are looking for a Conversational AI Engineer (+6 years of experience) with strong hands-on experience in Dialogflow ES, Genesys Cloud Digital Bot Connector, AWS Lambda, and API/webhook integrations. The role will focus on developing, integrating, migrating, and supporting chatbot and IVR solutions within a contact-center environment.

Responsibilities:

Develop and maintain conversational AI and IVR solutions using Dialogflow ES and Genesys Cloud.

Integrate bots with Genesys Digital Bot Connector, AWS Lambda, APIs, and webhooks.

Support chatbot migration, backend integration, testing, deployment, and production troubleshooting.

Optimize customer journeys, bot performance, fallback handling, and agent handoff.

Collaborate with business, IVR, architecture, and development teams.

Requirements:

Strong hands-on experience with Dialogflow ES, Genesys Cloud, and Genesys Digital Bot Connector.

Proficiency in AWS Lambda, REST APIs, webhooks, and chatbot integrations.

Experience in chatbot/IVR migration, testing, deployment, and production support.

Good understanding of contact-center workflows, bot-to-agent handoff, and backend system integration.

Strong troubleshooting, communication, and stakeholder collaboration skills.

Advanced English level

Questions about this role

Click "Apply with AI Applyd" above and you are done. Your resume is rewritten for this advert, the screening questions are answered, and it is submitted on Prodapt Solutions's own hiring system. No retyping your history, no fourteen tabs, no evening lost.

Compensation for Machine Learning Engineer roles in Philippines varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Machine Learning Engineer hub for Philippines medians across recent openings.

You never touch the form - the application is filled and submitted for you on Prodapt Solutions's own hiring system. It is not marked sent when we press submit. It is marked sent when a confirmation from their system arrives at the address we apply with, and your dashboard shows which stage each application is at until then.

Twelve applicant tracking systems have a real apply path: Workday, Greenhouse, Lever, Ashby, Workable, iCIMS, Personio, Recruitee, Teamtailor, Rippling, Breezy and SmartRecruiters. Your application goes in on the employer's own hiring system, never into an aggregator queue.

Want AI Applyd to auto-apply to roles like this?

We tailor your resume per posting, fill the forms, and track replies for you.

Start freeReport this listing