AI ApplydAIAPPLYD

Sr Business Analyst - Chennai

Photon

Chennai, INonsitePosted Aug 7, 2026
Posting intelligenceActively listed

About the role

Role

Senior Business Systems Analyst – Banking Servicing Platforms & AI Enablement

Role Overview

We are seeking a Senior Business Systems Analyst with strong experience in agent-facing servicing applications and core banking system integrations. The role focuses on defining requirements for internal platforms used by customer service and operations agents, ensuring seamless integration with backend banking systems. The role also offers opportunities to identify and support AI-enabled capabilities that improve servicing efficiency, fraud detection, and operational automation.

Key Responsibilities

Capture and document functional requirements for agent-facing servicing applications used by call center and operations teams.

Define system integrations and APIs between servicing platforms and core banking systems.

Translate business needs into user stories, functional specifications, and acceptance criteria.

Work with engineering teams to deliver enhancements to agent desktop workflows and customer servicing tools.

Analyze operational workflows to improve agent productivity and servicing efficiency.

Collaborate with data and technology teams to identify opportunities where AI or machine learning can enhance operational processes, such as fraud detection, customer support automation, or operational analytics.

7+ years of experience

Experience in 1 of the below 3 domains:

Agent facing UI system and Core banking backend and interfaces

Fraud domain, particularly in managing enterprise-level solutions for fraud detection and prevention

KYC

Support testing, validation, and release of new capabilities

Compensation, Benefits and Duration

Minimum Compensation: USD

Maximum Compensation: USD

Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.

Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.

This position is not available for independent contractors

No applications will be considered if received more than 120 days after the date of this post

Questions about this role

Click "Apply with AI Applyd" above and you are done. Your resume is rewritten for this advert, the screening questions are answered, and it is submitted on Photon's own hiring system. No retyping your history, no fourteen tabs, no evening lost.

Compensation for Other roles in India varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Other hub for India medians across recent openings.

You never touch the form - the application is filled and submitted for you on Photon's own hiring system. It is not marked sent when we press submit. It is marked sent when a confirmation from their system arrives at the address we apply with, and your dashboard shows which stage each application is at until then.

Twelve applicant tracking systems have a real apply path: Workday, Greenhouse, Lever, Ashby, Workable, iCIMS, Personio, Recruitee, Teamtailor, Rippling, Breezy and SmartRecruiters. Your application goes in on the employer's own hiring system, never into an aggregator queue.

Want AI Applyd to auto-apply to roles like this?

We tailor your resume per posting, fill the forms, and track replies for you.

Start freeReport this listing