Inside Sales, Sales Support

OVERVIEW

The Inside Sales, Sales Support is the pivotal link between sales, purchasing, and logistics, responsible for ensuring all customer orders are accurately processed, fulfilled efficiently, and delivered on time. This role requires exceptional organizational skills, a customer-first mindset, and strong proficiency in utilizing our Enterprise Resource Planning (ERP) system for all operational processes.

Core Duties and Responsibilities

The duties are divided into three key areas, with an emphasis on system proficiency:

I. Order & Billing Management (ERP Focus)

Order Entry & Data Integrity: Accurately process and enter high volumes of customer sales orders (POs, change orders) directly into the ERP system, ensuring zero tolerance for data errors in pricing, product codes, and customer information.

Billing & Finance Support: Generate, audit, and dispatch customer invoices, working closely with the accounting team to resolve discrepancies and manage payment terms.

System Utilization: Serve as a key resource for ERP system usage within the operations department, ensuring proper process flow from order initiation to billing closure.

II. Purchasing & Logistics Coordination

Procurement: Initiate and track purchase orders for all necessary items, managing inventory levels and vendor relationships to maintain optimal stock and supply.

Lead Time Management: Proactively monitor vendor production schedules and shipping timelines to determine accurate item lead times; communicate any potential delays or schedule changes immediately to the sales team and customers.

Logistical Oversight: Coordinate with internal warehouse/logistics teams and external carriers to schedule timely deliveries and coordinate pickups/swaps as needed.

III. Customer Relations & Follow-Up

Customer Communication: Act as the primary point of contact for all order-related inquiries, including questions on status, lead times, delivery schedules, and product substitutions.

Customer Service Follow-Ups: Conduct proactive follow-up calls or emails after delivery to ensure customer satisfaction and gather feedback, working to swiftly resolve any post-sale issues.

Documentation: Maintain up-to-date records of customer communication and order changes within the ERP or CRM system.

BENEFITS Medical Dental Vision Employer Paid Basic Employee Life and AD&D Insurance Employer Paid Long Term Disability Flexible Spending Accounts Voluntary Short-Term Disability Voluntary Life and AD&D Insurance Voluntary Accident Insurance Voluntary Critical Illness Insurance

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/EXPECTED HOURS OF WORK This is a full-time position that requires overtime as business needs dictate.

OTHER DUTIES Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

PRIVACY NOTICE We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.

This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.

By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.