AI ApplydAIAPPLYD

Resolutions Support (Part-Time)

firstnationalbankofamerica

Lansing, USonsitePosted Jul 9, 2026
Posting intelligenceActively listed

Skills

excel

About the role

First National Bank of America is seeking friendly and professional Resolutions Support to efficiently serve our residential borrowers resolving delinquent accounts. The candidate must be a quick learner that has the capabilities to multi-task in our fast paced environment.

This is a part-time position, Monday – Friday, 20-25 hours per week.

Responsibilities:

Work directly with case managers

Work with title companies

Prepare deed in lieu of foreclosure documents

Review mortgage documents

Draft letters and correspondences for internal and external use

Perform routine customer calls and correspondences

Resolves client questions or problems ensuring a resolution

Ensuring compliance with federal and state regulation

And any other duties

Complete transfer tax forms

Draft various legal documents

Qualifications:

High School Diploma/GED

Proficient use of Microsoft Word and Excel

Strong attention to detail

Ability to prioritize and meet deadlines

Previous Customer Service experience

Knowledge of mortgage documentation, title work or real estate experience a plus but not required, entry level para legal

Bilingual (Spanish/English) is a huge plus!

Employee benefits

Discounted childcare

Pet Insurance

401k with employer match

Adjustable desks that can be raised or lowered to sit or stand

Complimentary snacks

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.

#LI-Onsite

Questions about this role

Click "Apply with AI Applyd" above and you are done. Your resume is rewritten for this advert, the screening questions are answered, and it is submitted on firstnationalbankofamerica's own hiring system. No retyping your history, no fourteen tabs, no evening lost.

Compensation for Other roles in United States varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Other hub for United States medians across recent openings.

You never touch the form - the application is filled and submitted for you on firstnationalbankofamerica's own hiring system. It is not marked sent when we press submit. It is marked sent when a confirmation from their system arrives at the address we apply with, and your dashboard shows which stage each application is at until then.

Twelve applicant tracking systems have a real apply path: Workday, Greenhouse, Lever, Ashby, Workable, iCIMS, Personio, Recruitee, Teamtailor, Rippling, Breezy and SmartRecruiters. Your application goes in on the employer's own hiring system, never into an aggregator queue.

Want AI Applyd to auto-apply to roles like this?

We tailor your resume per posting, fill the forms, and track replies for you.

Start freeReport this listing