Human Performance Operations Manager

Clearance Level

Top Secret

Category

Administration

Location

San Antonio, Texas

(Onsite Workplace)

Key Skills For Success

Contract Agreements

Customer Requirements

Military Health

Program Management

Statement of Work (SOW)

REQ#: RQ225534

Public Trust: None

Requisition Type: Pipeline

Your Impact

Own your opportunity to be on the frontlines of health innovation. Deliver for America’s health agency missions and enhance lives for hundreds of millions every day.

Job Description

Discover a career that is challenging, impactful, and mission critical. Join our team as an Operations Manager and make an impact on military health. While you help us advance the mission, we’ll help you build your skills and advance your career.

The Operations Manager will provide day-to-day contractor coordination and operational oversight at assigned Preservation of the Force and Family (POTFF) sites in support of the U.S. Special Operations Command’s (USSOCOM) POTFF Program. This role ensures staffing continuity, accurate data visibility, and seamless integration of contractor personnel supporting Human Performance, Psychological Performance, Cognitive Performance, and Social/Family domains across Component Commands and Theater Special Operations Commands.

HOW AN OPERATIONS MANAGER WILL MAKE AN IMPACT:

Provide day-to-day contractor coordination at assigned sites; track roster status, absences, and workload handoffs against continuity standards.

Support the PMO to manage the cost, schedule, and performance of the contract

Leads teams to define program’s staffing plans and executes all resource management requirements

Manages the initial screening/evaluation of candidate’s professional experience, education, and applicable certifications to ensure compliance with GDIT’s and the contract’s labor category requirements

Coordinate interviews of candidate personnel with hiring managers

Plan, analyze, and determine hiring needs based on attrition, surge, and emerging customer requirements

Serve as first-line monitor for vacancies and absences exceeding 15 consecutive workdays and escalate within the 24-hour window.

Feed Component staffing, credentialing, and vacancy data into the Program Management Tool (PMT) for near-real-time Government visibility.

Support the interview process for their respective components.

Maintain accurate PMT/roster entries for their site so credentialing status, clearances, and labor hours stay current.

Support onboarding logistics and local Government integration for incoming personnel.

Coordinate with Component leads, Government site representatives, and higher-level program management to maintain mission continuity and compliance with contract requirements.

Identify and mitigate operational risks related to staffing gaps, credentialing delays, or administrative bottlenecks.

Ensure adherence to all applicable Statement of Work (SOW) requirements, security protocols, and reporting standards.

WHAT YOU’LL NEED TO SUCCEED:

EDUCATION: Bachelor’s Degree

7 or more years’ experience in operations, program management, or military support roles considered.

Prior experience supporting DoW/USSOCOM or similar large-scale human performance / embedded support contracts strongly preferred.

Demonstrated ability to manage rosters, track personnel status, and maintain accurate data systems under tight timelines.

Strong organizational, communication, and escalation skills; ability to operate effectively in a dynamic, multi-site environment.

Familiarity with credentialing, security clearance processes, and labor-hour tracking.

PREFERRED QUALIFICATIONS:

Experience with POTFF, H2F, or comparable SOF human performance programs.

Prior military or contractor support experience with USSOCOM Components (USASOC, MARSOC, AFSOC, NSW, JSOC, TSOCs).

Proficiency with personnel management tools, staffing databases, and real-time reporting systems.

CLEARANCE: Secret or Top-Secret Clearance, or the ability to obtain clearance.

LOCATION: Various OCONUS & CONUS SITES

This is a contingent posting, expected to start in 2027.

GDIT IS YOUR PLACE:

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

#MilitaryHealthGDITJobs

Work Requirements

Years of Experience

7 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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