Logistics Operations Account Director

Logistics done differently.

Are you an experienced logistics leader with a passion for building strong customer relationships and delivering operational excellence?

We're looking for an Account Director to take ownership of a portfolio of strategic transport-focused customer accounts. You'll provide leadership across multiple contracts, acting as the senior point of contact for both our customers and operational teams.

This role is about far more than day-to-day operations. You'll be responsible for developing long-term customer partnerships, ensuring commercial performance, driving continuous improvement and leading teams to deliver exceptional service across your account portfolio.

Pay, benefits and more:

We're looking to offer a competitive salary and benefits package for this role, including company car or car allowance and discretionary bonus. In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You'll have access to a variety of high street discounts, a cycle to work scheme, workplace pension and many other perks.

What you'll do on a typical day:

Build and maintain strong, long-term relationships with key customer stakeholders, acting as the senior point of contact across your account portfolio

Lead the strategic account management agenda, ensuring customer satisfaction, retention and growth opportunities are maximised

Provide leadership and oversight across multiple transport operations, ensuring service, safety and compliance standards are consistently achieved

Work closely with operational teams to drive performance, continuous improvement and operational excellence

Lead regular customer reviews, providing insight, performance updates and strategic recommendations

Ensure contract KPIs, service commitments and financial targets are achieved or exceeded

Identify opportunities to enhance customer value through innovation, efficiency improvements and wider XPO solutions

Take ownership of contract profitability, budgets and overall commercial performance

Support and develop operational leadership teams, building capability and driving engagement across the accounts

What you need to succeed at XPO:

Proven experience managing large, complex logistics or transport contracts at a senior management level

Strong background in strategic account management and customer relationship leadership

Experience overseeing multi-site or multi-contract transport operations

Strong commercial understanding with responsibility for budgets, profitability and contractual performance

Excellent operational knowledge of transport management, fleet operations and service delivery

A track record of building trusted relationships with customers at senior stakeholder level

Experience leading high-performing operational teams through influence and collaboration

Strong communication, negotiation and problem-solving skills

Be part of something big.

We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn’t precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don’t hesitate to let us know.