Customer Operations Specialist

SIX drives the transformation of financial markets.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

Customer Operations Specialist

London | 100 | Reference 8190

As a key contributor to our sales operations, you will manage a defined customer territory in close collaboration with a Sales Representative. You will also take ownership of all administrative and support activities related to sales and the implementation of financial information systems for our clients.

What You Will Do

Territory Management: Oversee a customer sales territory in partnership with Sales and Account Managers, focusing on financial services products for US customers

Client Service: Serve as a primary point of contact for customer inquiries related to products, functionalities, data, pricing, exchange permissions, and issue resolution

Contract Administration: Draft, process, and manage customer contracts within the financial customer information system

Billing & Financial Oversight: Initiate invoicing processes and monitor dunning procedures and accruals to ensure financial accuracy

Project Coordination: Manage product and data entitlements, and plan, coordinate, and track customer and sales-related projects from initiation to completion

What You Bring

at least 3 years of experience in a similar role, preferably in a middle or back-office environment

strong numerical aptitude and attention to detail

customer-focused with a proactive and well-organized approach

ability to work independently and collaboratively in a dynamic environment

language Proficiency: Excellent verbal and written communication skills

If you have any questions, check out our FAQ page or call Anthony Mills at +44 207 550 5407.

For this vacancy we only accept direct applications.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

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What We Offer

Flexible Work Models

We trust our employees and offer a work environment that is well-balanced, productive and fosters success.

Personal Development

You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

Agile Working Methods

Whether through scrum or design thinking,

we solve exciting tasks together in teams.