Spa Receptionist

Summary

At Oasis Spa at Grand Hyatt Barcelona, a sanctuary of wellbeing within one of the city's most iconic luxury hotels, we are looking for a warm, attentive, and service-oriented Spa Receptionist to join our Wellness team.

This role is responsible for welcoming guests, managing spa reservations, supporting daily reception operations, and ensuring a seamless and personalized guest experience. Working closely with Spa Therapists, Wellness professionals, and other hotel departments, you will help deliver exceptional service while upholding the luxury standards of Grand Hyatt Barcelona.

Qualifications

Key Responsibilities

Welcome guests warmly and professionally, creating a relaxing and welcoming spa environment.

Manage spa reservations, schedules, and guest inquiries efficiently and accurately.

Provide information about spa treatments, wellness services, memberships, and retail products.

Process payments and maintain accurate cash handling and billing procedures.

Manage guest requests and concerns, ensuring timely resolution and guest satisfaction.

Coordinate daily operations with Spa Therapists to ensure a smooth service flow.

Maintain guest records and ensure administrative documentation is completed correctly.

Ensure the reception area and spa facilities are organized, clean, and well-presented.

Support the promotion of spa services, treatments, and special offers.

Ensure compliance with Hyatt brand standards, company policies, and health and safety procedures.

Skills & Qualifications

Previous experience in a reception, spa, wellness, hospitality, or customer service role is preferred.

Excellent communication and guest service skills.

Strong organizational skills with exceptional attention to detail.

Ability to manage multiple priorities in a fast-paced environment.

Experience working with reservation systems and scheduling platforms is an advantage.

Good computer skills and proficiency in Microsoft Office applications.

Professional appearance, discretion, and a positive attitude.

Ability to work both independently and as part of a team.

Fluent Spanish and a high level of English are required; additional languages are an asset.

Flexibility to work rotating shifts, weekends, and holidays according to business needs.

Eligibility to work in Spain/EU.

What We Offer

Competitive salary and benefits package.

Special Hyatt hotel rates for you, your family, and friends from day one.

Discounts at hotel restaurants and bars.

Employee restaurant offering nutritious and varied daily menus.

Access to a wellbeing platform focused on mental health and personal growth.

Continuous learning, development programs, and access to Hyatt's global learning platforms.

Career growth opportunities across Hyatt hotels worldwide.

A dynamic and multicultural working environment within one of Barcelona's leading luxury hotels.

Join a team that values wellness, hospitality excellence, teamwork, and genuine care.

Start your journey with Oasis Spa at Grand Hyatt Barcelona.

Care Connects Us – Do Our Values Speak to You?

At Hyatt, we care for people so they can be their best. Our values - Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing - guide how we work and how we care for our guests and colleagues every day.

Joining Hyatt means becoming part of a global family that celebrates diversity and encourages you to be your authentic self.

What You'll Love About Us

Special Hyatt hotel rates for you, your family, and friends from day one.

Discounts at hotel restaurants and bars.

Employee restaurant offering nutritious and varied daily menus.

Access to a wellbeing platform focused on mental health and personal growth.

Continuous learning, development programs, and global career opportunities across Hyatt hotels worldwide.

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is recognized globally as a Great Place to Work. Our teams are a mosaic of cultures, perspectives, and talents, and your contribution truly matters.

Join the Oasis Spa at Grand Hyatt Barcelona and help create exceptional wellness experiences while becoming the best version of yourself.