STORE MANAGER - ROTTERDAM

Position

As a Louis Vuitton Store Manager , you will be an ambassador of the Brand. You will lead and develop the store team through inspiring hands-on management and coaching. You will manage and coach your team into building sustainable Client relationships, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to identify business opportunities and implement the related actions in order to ensure the achievement of your store’s goals. You will be directly accountable for developing the business and monitoring your store’s operations and budget.

Job responsibilities

Client and Business Development

optimize the store's commercial performance

lead and develop the business of the store - improve sales, minimize losses, promote new products, in line with overall company objectives

maximize the potential of all product categories and universes in store

build and develop clientele loyalty, including planning and delivering of CRM events and initiatives, in conjunction with the Head Office and in line with the Louis Vuitton brand image

establish a client-centric mindset

be knowledgeable and aware of competitive landscape and market trends, analysing and recommending areas for business development and improvement

Store Operations

lead the management of the store, ensuring daily operations and functions are carried out in line with company procedures

ensure policies, standards and Louis Vuitton procedures are implemented and maintained

identify and implement plans to deliver efficiencies and productivity improvements in all areas of store operations

monitor store controllable expenses, supervise loss, asset protection and risk management (cost control & budget)

oversee store security and health and safety matters

manage external supplier relationship and contracts

Team management and Development

develop managers to ensure the teams deliver the Louis Vuitton Promise to every Client

identify, recruit and develop talents to secure succession plans for key positions

translate strategic and business goals into individuals actions and objectives

set team and individual targets & monitor performances

provide leadership amongst the team, ensuring positive team spirit and motivation

ensure all human resources policies and procedures are implemented, resolving all staff issues as appropriate

Role Model on Selling and Floor Management

ensure business opportunities

provide qualitative and consistent feedback to the teams

be an ambassador for the Louis Vuitton brand

represent the brand in all public/store events and activities, to promote Louis Vuitton image, brand and products

Profile

Experienced retailer or manager with at least 8 years’ experience, with a strong sense of customer service.

Exceptional high standards, knowledge/ understanding of the luxury sector and LVMH’s image.

Proactive, results-driven individual, demonstrating initiative and commercial creativity.

Strong communication-, social- and Networking Skills

Management and Leadership Skills - ability to lead and coach a team

Good reporting and analytical skills

Autonomous, self-motivated, able to be flexible

Strong command of English and Dutch

Extensive management Experience in Retail

LOUIS VUITTON

MAISON

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.