Front Office Manager

We are seeking a strategic and hands-on Front Office Manager to lead our reception department at Sir Victor. Reporting directly to the General Manager, you will be responsible for driving financial performance, service excellence, and team management, ensuring that every project and operational standard aligns with the SIR brand ethos.

Key Responsibilities

Leadership & Team Management: Lead, develop, and inspire the Front Office team, fostering a positive work environment, strong teamwork, and seamless interdepartmental collaboration.

Financial Management & Cost Control: Optimize and control labor costs in line with target ratios, while overseeing accurate department billing and resolving accounting discrepancies.

Commercial Strategy & Upselling: Actively drive cross-selling initiatives (room upselling, SPA, F&B) and capture guest data to support marketing efforts and maximize GOP.

Quality & Guest Experience: Handle guest feedback and complaints with empathy and efficiency, implementing corrective actions to continuously elevate service standards and brand reputation.

Operational Oversight: Organize daily reception operations, task delegation, and shift checklists. Communicate corporate objectives clearly to the team and share best operational practices.

What We Offer

Contract Type: Permanent full-time contract (Indefinido).

Start Date: Immediate incorporation.

Employee Benefits: One complimentary annual night stay to experience our hotel as a guest and exclusive corporate discounts across our hotels, restaurants, and spas in Europe.

Career Growth: Join an international, innovative, and rapidly expanding hotel group.

Culture: A dynamic and collaborative work environment within an industry-leading hospitality company.

Who We Are

Driven by our shared passion for hospitality, our team creates unique hotels, restaurants, shops, and spas in Europe’s most inspiring neighborhoods. Creativity, ambition, and delivering authentic, personal service are at the core of our DNA.

About Sir Victor

Located steps away from Passeig de Gràcia and Gaudí’s masterwork, Casa Milà, Sir Victor reflects and amplifies Barcelona’s vibrant and creative spirit. We look for bold, creative minds eager to bring their talent to a hotel brand with a distinct identity.

University degree in Tourism, Hospitality Management, or a related field.

5+ years of proven experience in a similar management position in the hotel industry (lifestyle/boutique segment preferred).

High level of proficiency in both English and Spanish (additional languages are a plus).

Advanced knowledge of office automation tools and PMS / hospitality ERP systems.

Strong leadership, problem-solving, business acumen, and communication skills.