HRBP Manager

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The purpose of the HR Business Partner (HRBP) role is to provide strategic HR support and guidance to assigned departments, ensuring the effective delivery of HR services, aligning people strategies with business goals, and promoting a positive employee experience. The HRBP drives employee relations, talent management, and organizational development while ensuring compliance with policies and best practices.

Job title:

HRBP Manager

Job Description:

Education:

College graduate of any Social Sciences course or equivalent education.

Experience:

With at least five years of HR experience preferably in a BPO/Call Center with at least 3 years supervisory experience.

Mandatory Skills:

Communication Skill (Spoken)

Communication Skill (Written)

Customer Service Orientation

Team Orientation

Drive for Results/ Execution

Thriving in Change

Expertise/ Analytical Skills

Problem Solving

Performance Management

Planning, Organizing, Controlling

Preferred Skills:

Conflict Management

Influencing / Negotiating

Conflict Management

Influencing / Negotiating

Change Management

Training Needs Analysis

Training Design & Development

Stakeholder and Relationship Management

Computer Literacy

Product Knowledge

Discipline Management

Partnering

Innovation

Negotiation and Retention Skills

Presentation Skills

Facilitation Skills

Coaching and Counselling

Process Improvement

Creative Thinking

Roles & responsibilities:

Service Delivery

Provides comprehensive HR service to assigned accounts and/or departments.

Proactively advises on HR best practices and where necessary takes a hands-on role in closing Junior-level to mid- level disciplinary actions.

Supports the Account Lead and program managers on HR matters such as onboarding, employee relations, talent retention and engagement.

Provides day-to-day HR services delivery and ensures adherence and compliance to HR processes and targets.

Supports the implementation of corporate mandates and initiatives.

Employee Relations

Ensure the consistent implementation of the Company’s Code of Conduct and Discipline Management Process

Handles employee queries and concerns as escalated through HR Web, email, etc.

Facilitate discipline management orientation and guidance sessions.

Employee Engagement

Conduct FGD sessions and other feedback gathering mechanisms gather insights and information relevant to resolving employee related concerns.

Encourage employees to participate in any of the company’s events and engagement activities.

Lead and facilitate retention talks to employees who are contemplating to leave the company.

Business Partnering

Attend or hold weekly/ regular touch base meetings with assigned program managers/ leaders

Collaborate with program managers on action items and strategy conceptualization and implementation to address program concerns related to people

Reviews and analyses attrition data including headcount, reasons, market forces and costs.

Coordinates and collaborates with other HR function heads/ teams to settle HR concerns on payroll, movement, data and other people related issues.

Report/Admin Tasks

Processing/ sending of employee notices related to separation

Review and approve employee movements as submitted in Sagilife or any HR Tool.

Prepare, maintains and submits all reports as assigned before any set deadline

Suggests innovative ideas that would challenge status quo and improve current systems and procedures.

Location:

Tagbilaran City, Tower 1 Sagility BuildingPhilippines