Manager, Account Management

"We’re building something special at Absorb, and our Account Management team is at the center of it. This role is about owning a book of business, building trusted relationships, and helping customers get real value from our platform as they grow. You’ll have the opportunity to shape how we scale our account management practices, collaborate closely across teams, and make a tangible impact on both our customers and the business. If you thrive in a fast-paced environment, and want to grow your career while helping others succeed, you’ll feel right at home here" - Andrew Nelmes, VP, Account Management

About the role:

Absorb is looking for a motivated, hard working sales leader to lead our expanding Account Management team. The Account Management team manages the business relationships with Absorb Software’s existing clients. The Account Manager’s role focuses on renewing clients, upselling new products and services, as well as finding expansion opportunities. If you are your best self when supporting contract negotiations and leading a team of highly committed, client focused, and performance driven sales professionals, then look no further as this may be the role for you!

What you’ll do:

- Work with your account management reps, ensuring each has a deep understanding of the client’s needs and how Absorb can aid in achieving their goals and ultimately grow net dollar retention.

- Manage and report key weekly/monthly operational metrics for team and individual performance

- Collaborate with the marketing team to identify campaigns to drive qualified leads and grow the account managers pipelines.

- Develop a trusted advisor relationship with senior client stakeholders and executive sponsors to look for additional sales opportunities within the account

- Recruit, hire and nurture a world-class account management team

- Lead account management team and support client communications leveraging tools including but not limited to Salesforce, Gainsight, Inbox AI, Atlassian Suite, and Zendesk

What you’ll bring:

- 3+ years of experience leading SMB and Mid-Market account management teams.

- Experience managing a gross revenue quota of $5M+ annually.

- Great familiarity and success negotiating deals of $20-75k.

- A hands-on leadership style, leading by example and focusing on the development of your team.

- A strong understanding of how to build account plans and track individual performance and output against those plans.

- A track record of accurately forecasting your team’s pipeline, anticipating/identifying trends and patterns in advance.

- An analytical mindset, with the ability to turn metrics into decisions and present data in a meaningful and impactful way.

Technologies we use:

Salesforce, Gainsight, Zendesk, Zoom, Microsoft suite, Excel, Calendly, DocuSign

Are you ready to become an Absorber?

What we offer:

- Fully remote-first work with flexible work arrangements

- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location

- New Hire Equipment Allowance and monthly Flex Allowance to support your success

- Endless opportunity for career growth and internal mobility

- Employee driven DE&I programs

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

- We achieve exceptional results by genuinely caring about each other and the work we do

- We’re united, and we grow through our commitment to elevating continual learning!

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com