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IT Help Desk Technician

Konrad Group

New York, USonsite$60k-$80k/yrPosted Jul 28, 2026
Posting intelligenceActively listed

Skills

confluenceandroidjiraios

About the role

Who We Are

Konrad is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hard working people who are lifelong learners.

About the Role

As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your duties will require you to assist in maintaining team and office productivity. This role is ideal for IT Specialists that have 1-2 years of experience.

Responsibilities

Maintain hardware inventory and manage device repairs

Manage IT tickets in a timely manner to meet SLAs

Research new technology and tools and share those findings with the team

Communicate clearly and effectively with all members of our team

Successful candidates will have

Google Workspace admin experience.

Ubiquiti/Meraki hardware and software experience is an asset

WiFi and Networking experience is an asset

IT System Administrator technical degree/background is an asset

Experience with tools such as JIRA, Confluence

Experience with the following platforms: MacOS, iOS, Android.

Experience with Kandji or other MDM platform

Experience with SoC2/IT Audit processes an asset

Perks and Benefits

Comprehensive Health & Wellness Benefits Package

Socials, Outings & Retreats

Retirement Planning

Parental Leave Program

Culture of Learning & Development

Service Recognition Programs

Bonus Points: Have you taken any courses at BrainStation? A lot of our design and development best practices and processes are taught during our courses - make sure to highlight this experience in your cover letter if you have!

The estimated compensation for this position is $60,000 to $80,000. This is an estimate and a compensation offer will vary based on applicant’s education, experience, skills, abilities and alignment with market data.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

Compensation

This Other role pays $60k-$80k/yr. Within typical range for other roles in United States.

Questions about this role

Click "Apply with AI Applyd" above and you are done. Your resume is rewritten for this advert, the screening questions are answered, and it is submitted on Konrad Group's own hiring system. No retyping your history, no fourteen tabs, no evening lost.

Compensation for Other roles in United States varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Other hub for United States medians across recent openings.

You never touch the form - the application is filled and submitted for you on Konrad Group's own hiring system. It is not marked sent when we press submit. It is marked sent when a confirmation from their system arrives at the address we apply with, and your dashboard shows which stage each application is at until then.

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