Team Manager

Job responsibilities

As a Team Manager , you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

Optional: be the point of reference on a product category in the store.

Profile

Team Development and Leadership

Ensure your team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton

Support them with consistent coaching, identify their development and training needs, partner with the Field Coach

Trainer to tailor individual action plans

Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager

Set individual and team goals; proactively assess and manage performance against expectations

Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers

Client and Business Development

Support the team in building long term Client relationship, leveraging the different clienteling tools

Establish a client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations

Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)

Support the team in providing relevant and effective client outreach, ensuring that client lists and opportunities are well-targeted and executed

Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team

Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation

Selling and Floor Management

Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase

Build and develop own Client portfolio

Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved

Champion a Product Category

Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…) leveraging the Expert Advisors’ knowledge

Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales

Operations

Ensure policies, Brand standards and grooming guidelines are communicated and implemented

Support Operations team in inventory management

Support Store Manager in staff planning (workforce management)

LOUIS VUITTON

MAISON

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.