Supply Chain Executive

We are looking for a detail-oriented and proactive professional to manage return operations, ticket handling, faulty return requests, and replacement/repair coordination. The role requires strong coordination skills, inventory visibility management, timely execution, and the ability to generate data-driven insights for operational improvement. \n

Key Responsibilities

Return & Ticket Operations

Handle return tickets for demo closures, rental closures, faulty returns, replacements, and repair requests.

Ensure timely closure of open tickets as per defined SLAs.

Coordinate with customers, field teams and logistics partners for smooth resolution.

Reverse Logistics & Pickup Coordination

Accelerate return pickups by proactively coordinating with logistics partners.

Track pickup status and ensure timely movement of return goods.

Follow up on pending pickups and escalations.

Inventory & Receiving Management

Maintain inventory visibility for all returned assets.

Support a streamlined receiving process by ensuring accurate inwarding of return materials.

Minimize inventory discrepancies through proper reconciliation and verification.

Faulty Returns & Assessment

Ensure timely processing of faulty returns.

Coordinate inspection, assessment, repair, or replacement actions.

Ensure proper and timely assessment of returned goods.

Data & Reporting

Maintain record visibility for all return transactions.

Prepare daily/weekly/monthly return and closure reports.

Generate data-driven insights on pickup TAT, closure TAT, repair rates, replacement rates and inventory variances.

Identify process bottlenecks and recommend corrective actions.

Required Skills

2–5 years in operations, reverse logistics, customer support operations, warehouse returns,

or repair/replacement management.

Experience with asset recovery, rental equipment management, or field service coordination will be an added advantage.

Strong coordination and follow-up skills

Excellent communication Skill

Experience in ticketing / CRM systems

Inventory reconciliation and record management

Proficiency in Excel / Google Sheets

Analytical mindset with reporting skills

Ability to manage multiple return cases simultaneously

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About Dozee (www.dozeehealth.ai)

Vision & Mission

Save Million lives with Health AI

Dozee is India’s leading AI-Powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS). A solution that continuously monitors patients and provides early warnings of clinical deterioration, enabling timely interventions and enhancing patient safety in hospitals, nursing facilities and patient homes. A "Made in India for the World" solution, Dozee has pioneered the world’s first non-contact blood pressure monitoring system. Trusted by leading healthcare providers in India, the USA, and Africa, Dozee is transforming patient safety and care by enhancing outcomes and reducing costs. Dozee is adopted by 300+ hospitals and monitors 16000+ beds across 4 countries. Dozee has monitored over 1 Mn Patients, Delivered 35000+ Life Saving Alerts and Saved 10 Mn+ Nursing Hours.

Videos

Science Behind Dozee : Ballistocardiography & Artificial Intelligence

100 Dozee deliver 144 life saving alerts and INR 2.7 Cr of saving - Sattva Study

Dozee saves life of a mother at home

Leading Healthcare Game changers work with Dozee

Introducing Dozee VS

Dozee Shravan - A clinical grade RPM service

Dozee in News:

Media House

Date

Article

Bloomberg

Oct 21, 2024

From AI Beds to Remote ICUs, Startups are plugging India's health Gaps

News18

Oct 26, 2024

Now, You Can Remotely Monitor Your Loved Ones in Hospital With Bengaluru Start-Up's 'Shravan'

Analytics India Magazine

Oct 29, 2024

Dozee Harness AI for Personalised Patient Care

ET HealthWorld

Sep 16, 2024

We trust AI everyday - From Google Maps to Smartphones, So why not use it to enhance patient safety in healthcare?

BW healthcareworld

Oct 29, 2024

Dozee's AI-Powered System Predicts Patient Deterioration 16 Hours in Advance

A tertiary care hospital study published in JMIR, validated Dozee’s Early Warning System (EWS), showing it identified 97% of deteriorating patients, provided alerts ~19 hours in advance, and generated 5x fewer alerts, reducing alarm fatigue and improving patient outcomes.

A study at King George Medical University, Lucknow, and published in Frontiers in Medical Technology demonstrated that Dozee’s automation can potentially save 2.5 hours of nursing time per shift, improving workflow efficiency and allowing more focus on patient care.

A study on remote patient monitoring in general wards published in Cureus found that 90%+ of healthcare providers reported improved care and patient safety, 74% of patients felt safer, and there was a 43% increase in time for direct patient care.

Research by Sattva, an independent consulting firm, demonstrates Dozee's substantial impact: for every 100 Dozee-connected beds, it can save approximately 144 lives, reduce nurses’ time for vital checks by 80%, and decrease ICU average length of stay by 1.3 days.

Key Highlights

Founded : October, 2015

Founders : Mudit Dandwate, Gaurav Parchani

Headquarters : Bangalore, India | Houston, USA | Dubai, UAE

Key Investors & Backers : Prime Ventures, 3one4 Capital, YourNest Capital, Gokul Rajaram, Demis Hassabis, BIRAC (Department of Biotechnology, State Bank of India, and Dinesh Mody Ventures, Temasek Foundation, Horizons Ventures

Stage : Series A+

Team Strength : 280+

Business : Providing Continuum of care with AI-powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS) for Hospitals and Home.

Certifications & Accreditations : ISO13485:2016 Certified, ISO27001:2022 Certified, CDSCO Registered, FDA510K Cleared for the flagship product Dozee Vitals Signs (VS) measurement system and SOC2 Type II Certified

Achievements

Forbes India 30 under 30

Forbes Asia 100 to Watch

Times Network - India Health Awards 2024 for AI innovation in Bharat Healthcare tech

BML Munjal Award for Business Excellence using Learning and Development

FICCI Digital Innovation in Healthcare Award

Anjani Mashelkar Inclusive Innovation Award

Marico Innovation For India Award

To know more about life@dozee, click here.

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