Customer Engineer AC Power

Responsible for start ups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution, and site monitoring equipment. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor.

RESPONSIBILITIES

Respond, in a professional manner, to all assigned service calls while on duty.

Perform all work in a safe manner and in accordance with established company safety policy.

Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.

Ensure spare parts are properly accounted for using established parts procedures.

Assist in ensuring that the planned maintenance completion rate is maintained at a min 90% .

Assist call control to schedule, plan and complete any works as required, using established work flow procedures.

Keep call control informed of your schedule and the status of all open jobs.

Maintain the accuracy of the customer listing by reporting errors with the site change form.

Support company vision and management decision.

Ensure that all ISO 9001:2000 agreed processes are followed.

Keep company vehicle clean and properly maintained.

You will be expected to look after all tooling and company property issued to enable the tasks to be carried out.

Work as part of the service team.

Follow up and follow through with any and all assigned tasks.

Submit daily paperwork in a timely, accurate and complete manner and in case of Wireless Field Service ensure the job is debriefed in a complete and accurate manner at the customer’s premises where possible

Ensure availability to work during weekend and nights

Report sales or service leads to the proper department via the correct process.

The employee ensure that any activity, task and responsibility required by role in terms of [Export Compliance], [Import Compliance], [EU Arrivals and Despatching], as well as [Supply Chain Security] is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itself

QUALIFICATIONS

HNC/HND in Electrical/Electronics Engineering or equivalent

Experience of working in a technical service or test environment of AC Power equipment essential

Computer Literate (All office associated programs such as, word, excel, outlook)

Previous field service experience essential

Excellent customer service skills

Strong communication skills

Self starter, ability to plan , organise and manage time effectively with an ability to work under pressure

Clean Valid driving licence

WORKING CONDITIONS:

A significant amount of after hours and weekend work, frequently scheduled with little notice

Travel on a daily basis to and from customer sites

Will be required to stay away from home or travel long distances.

Occasional heavy lifting required

You will be expected to operate as part of a team

Participate on the 24/7 on call rota.

May be required to travel abroad from time to time.

You will be supplied with a Company uniform, which must be warn at all times while working.

The anticipated salary range for this role in Bologna - Italy locality is between 32,449 Euros to 40,561 Euros gross per year (based on a full-time working week). Certain roles may be eligible for variable compensation and benefits. Where applicable, a comprehensive overview of the full benefits package and any additional compensation will be provided during the recruitment process in accordance with local legal requirements. Compensation is determined based on objective, gender-neutral criteria, including skills, experience, and job responsibilities.

The applicable National Collective Bargaining Agreement (CCNL) for this role is Metalmeccanico Industria

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