Facilities Coordinator

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Responsibility:

This position is accountable for delivering the FM services at three sites

Tokyo office (Area: approx. 3,000㎡, Employees: approx. 250ppl): On-site

Osaka office (Area: approx. 400㎡, Employees: approx. 35 ppl): Remote

Nagoya office (Area: approx. 220㎡, Employees: approx. 15 ppl): Remote

Tasks:

Client Management

Establish / strengthen credible relationships with key clients.

Interact on a regular basis with key clients to sustain healthy relationships.

Contract Management

Ensure that all Global/Local contracts are implemented with excellence at site and performance is managed.

Site Operations Management

Deliver services as defined in the contract with best practice procedures. This includes the management of Hard & Soft Service such as Reception & Helpdesk / Mail Service / Meeting Room & Equipment / Indoor Plant / Key Management / Cleaning & Pest Control / Office Supply / Landlord Coordination and Liaison / Preventive Maintenance / Life & Safety system / Asset Management / Space Planning / Small Project Management / Energy & Utilities.

Work closely with region team / local stakeholders for seamless operation at site

Implement the technology introduced by JLL & clients such as BI, Corrigo.

Ensure completion of all required audits and achieve targets.

Manage regular reporting such as monthly / quarterly business review, KPI, incident reporting.

Ensure the on-site vendor & visitor management process is compliant with client’s requirements.

Manage emergency response process in case of unexpected events such as earthquake, fire.

Health and Safety Management

Ensure that the operation at site meets all legal and client required health & safety regulations.

Finance Management

Ensure that the site meets all financial targets and control requirements such as budgeting & forecasting.

Other

Ensure all Governance & Compliance is followed as required by both JLL & Client

Required qualifications,

experience, skills and others

Facilities management knowledge and experience

Vendor and contract management experience

Client relationship management skill and experience

Proactive attitude to keep finding the improvement opportunities, propose the improvement plan and execute as planned.

Communication skill to manage the relationship with both local and regional/global team in both English and Japanese

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.