Network Management SME

General Information

Req #

WD00103611

Career area:

Information Technology

Country/Region:

India

State:

Maharashtra

City:

Mumbai

Date:

Wednesday, August 5, 2026

Working time:

Full-time

Additional Locations:

India - Mahārāshtra - Mumbai

India - Mahārāshtra - Mumbai

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Job Brief

Lenovo is looking for a highly skilled Level 2 Network Support Engineer with deep expertise in Cisco networking technologies to support, optimize, and transform enterprise network environments. This role is ideal for a hands-on network professional who thrives in complex infrastructure environments and has strong experience across network architecture, operations, security, automation, and troubleshooting.

The successful candidate will play a critical role in managing and enhancing large-scale Cisco-based networks, driving service excellence, ensuring network stability, and collaborating with customers, architects, OEMs, and cross-functional teams to deliver world-class network services.

Key Responsibilities

Network Operations & Support

Manage, monitor, troubleshoot, and optimize enterprise network infrastructure across Data, Voice, Wireless, and Security domains.

Provide Level 2 support for critical network incidents, service requests, and operational challenges.

Ensure network availability, performance, reliability, and adherence to service level commitments.

Drive end-to-end BAU operations for large enterprise network environments.

Cisco Network Technologies

Install, configure, administer, and troubleshoot Cisco networking solutions.

Manage and support Cisco Campus Networks, SDA (Software Defined Access), DNAC, ACI, ISE, WLC, Routing, Switching, and Network Security platforms.

Deploy, maintain, and troubleshoot Cisco SDN and ACI environments.

Implement and optimize Cisco Identity Services Engine (ISE) for secure access control and policy management.

Support provisioning, automation, and assurance services using Cisco DNA Center.

Wireless & Security

Design and support enterprise wireless network infrastructure.

Manage Cisco Wireless LAN Controllers and Access Points, including upgrades, configuration, optimization, and troubleshooting.

Implement wireless security controls and best practices.

Configure and troubleshoot firewall policies, rules, and security controls.

Monitor network traffic and proactively mitigate security risks and vulnerabilities.

Voice & Collaboration

Support enterprise voice infrastructure including:

Cisco Call Manager (CUCM)

Voice Gateways

Unified Communications

Voice Conferencing and Webex Platforms

Troubleshoot voice, telephony, and collaboration-related issues.

Automation & Continuous Improvement

Develop and implement network automation solutions across Cisco technologies.

Drive lifecycle management activities, including upgrades, patching, firmware updates, and infrastructure modernization.

Identify opportunities for capacity planning, performance improvement, and service optimization.

Lead continuous service improvement initiatives and operational excellence programs.

Stakeholder & Vendor Management

Collaborate with network architects, administrators, security teams, and business stakeholders.

Engage with OEMs, vendors, and ISVs to drive issue resolution and technology enhancements.

Build strong relationships with client stakeholders and participate in operational and service review meetings.

Provide technical leadership and guidance for complex network initiatives.

Required Technical Skills

Mandatory Expertise

Cisco Routing & Switching

Cisco SDA (Software Defined Access)

Cisco DNA Center (DNAC)

Cisco Wireless LAN Controllers (WLC)

Cisco Identity Services Engine (ISE)

Cisco ACI (Application Centric Infrastructure)

Network Security Technologies

Wireless Network Architecture & Design

Cisco Firewalls

Network Automation

Strong Knowledge Required In

SDN (Software Defined Networking)

Underlay & Overlay Architecture

VXLAN

Micro-Segmentation

AAA Technologies

DNS, DHCP & IPAM Solutions

Firewall Management

Network Monitoring & Troubleshooting

Voice Technologies

Cisco Call Manager (CUCM)

Voice Gateways

Unified Communications

Webex & Voice Conferencing Solutions

Qualifications & Experience

Bachelor's degree in Computer Science, Information Technology, Electronics, or related discipline.

Proven experience supporting complex enterprise Cisco network environments.

Strong hands-on troubleshooting skills across wired, wireless, security, and voice technologies.

Experience managing large-scale network infrastructure in enterprise environments.

Certifications

Mandatory

Cisco CCNP (Valid Certification)

Preferred

CCIE Enterprise Infrastructure

CCIE Data Center

Cisco Wireless Certifications

Cisco Security Certifications

ITIL Foundation

Soft Skills

Excellent communication and stakeholder management skills.

Strong analytical and problem-solving abilities.

Ability to work independently in high-pressure operational environments.

Customer-focused mindset with strong ownership and accountability.

Strong presentation, negotiation, and relationship management skills.

Ability to lead discussions with technical teams, vendors, and senior client stakeholders.

Why Join Lenovo?

Be part of a global technology leader where you will work with cutting-edge Cisco technologies, drive innovation in enterprise networking, collaborate with world-class experts, and contribute to building highly secure, scalable, and future-ready network infrastructures.

Additional Locations:

India - Mahārāshtra - Mumbai

India - Mahārāshtra - Mumbai

India

India - Mahārāshtra

India - Mahārāshtra - Mumbai , India - Mahārāshtra - Mumbai

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.

Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.

Kindly verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.