Field Service Dispatcher

As the Field Service Dispatcher, you will be primarily responsible for assigning, dispatching, and scheduling onsite services at customer sites for the Field Service Engineers. They will be a key driver in the success of Service by contributing directly to a positive customer experience and creating efficiency for the field staff by providing accurate and timely information for onsite services to all parties involved.

What you will accomplish together with us:

Assigning Field Service Engineers to Service Requests via Service Management System (SMS) in advance with tentative dates

Scheduling onsite field services with end user customers via phone and email

Confirming all onsite dates with customers and field engineers in advance of services

Make adjustments to engineer schedules or customer visits as needed

Ensure all onsite requirements are met prior to services taking place

Ensure all equipment is delivered and available at the customer site

Ensure any technical equipment required for services are available, scheduled, and shipped and/or transported to the customer site

Place, track, and follow up on orders for all spare parts needed for onsite activities

Assist in inventory management for Field Service Engineer van stock

Create and update service orders and SMS and/or ERP with all relevant information including model & serial numbers and customer location & contact information, etc.

Create and update customer master and contact information within SMS and/or ERP

Review and monitor all open service orders in need of scheduling

Prepare quotations for onsite repairs of systems, with assistance from Technical Support

Coordinate with Service Support, Field Service Engineers, and Management on all open service order and onsite activities

What will convince us:

Education:

High School Diploma/GED required (College Degree preferred)

Experience:

2+ years in customer service, dispatching, or scheduling

Beginner's experience with Microsoft Office (Word, Excel, Outlook)

SAP/ERP experience preferred

Service Management System experience preferred

We Value:

Ability to take ownership of processes

Independent, professional, and self-driven

Effective & efficient written & oral communication skills

Strong organizational skills

Attention to detail

Strong ability to multi-task

Ability to triage and problem solve

Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:

Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings

Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules

Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform

Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”

Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.

Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)

Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account

Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate

Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

E-Verify Participation Info

E-Verify Workers Rights

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com