Supply Chain Customer Service Supervisor

Supply Chain Customer Service Supervisor

About Site

Catalent’s Philadelphia site is a dynamic facility focused on advanced clinical supply services, supporting the development and delivery of innovative therapies. The site offers integrated solutions for clinical trial materials, including packaging, labeling, storage, and distribution, all within a state-of-the-art environment designed for efficiency and quality. With a strong emphasis on collaboration and precision, the Philadelphia location plays a key role in helping bring life-changing treatments to patients worldwide. This is an exciting place to work for those who value innovation, teamwork, and contributing to meaningful advancements in healthcare.

Position Summary

We have an opportunity for a Supply Chain Customer Service Supervisor to join our team. This role is responsible for executing and supporting the Philadelphia supply chain teams in delivering customer service excellence. You will work with clients, vendors, and operations at both local and global levels. This position offers the chance to make a meaningful impact in a fast-paced and collaborative environment.

Shift: Monday - Friday, 8:00am to 5:00pm Location: Philadelphia, PA 100% Onsite

The Role

Supervise the daily activities of Distribution Project Coordinators focused on providing excellent service aligned with Catalent's patient-first culture

Review and approve staffing schedules to ensure adequate coverage for demand

Assess training needs of team members, oversee training development, and monitor performance metrics

Identify and implement process improvements across the Pre-Distribution Department and other areas as needed

Act as an escalation point for complex client issues, shipment concerns, and internal questions

Support client satisfaction by resolving issues promptly and professionally

Coach team members on effective client communication and issue resolution

All other duties as assigned

The Candidate

Minimum Requirements

Bachelor’s degree in Supply Chain, Business, Life Sciences, or a related field

Minimum of 4 years of relevant experience in customer relations, supply chain, clinical supply, logistics, or a regulated Good Manufacturing Practice environment; pharmaceutical industry experience preferred

Prior supervisory or team lead experience

Occasionally lifting 0-15 pounds

Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent‑sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience

Preferred Skills & Background

Experience supporting Corrective and Preventive Actions, investigations, non-conformances, customer complaints, or manufacturing quality-related processes

Why You Should Join Catalent

Defined career path with annual performance reviews and feedback process

Diverse and inclusive culture

Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives

Competitive paid time off plus 8 paid holidays

Community engagement and green initiatives

Medical, dental, and vision benefits effective day one of employment

Tuition reimbursement

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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