Service Manager

🚪 Join Our Team as a Service Manager! 🚪 📍 Location: PDQ Doors - Milford, Ohio 💵 Annual Salary: $65,000-75,000 (Based on Experience & Performance)

Reports To: General Manager / Brand President

About the Role

PDQ is looking for a hands-on Service Manager to lead our service department and develop a high-performing team of technicians.

This isn't a desk job. You'll spend time in the field coaching technicians, conducting ride-alongs, reviewing performance metrics, solving customer issues, and helping your team succeed. You'll be responsible for driving service revenue, improving operational performance, and delivering an outstanding customer experience.

If you're a proven leader who enjoys coaching people, holding teams accountable, and improving results, we'd love to meet you.

What You'll Do

Lead & Develop the Team

Coach, mentor, and support service technicians through regular ride-alongs and one-on-one meetings

Set clear expectations and hold the team accountable to company standards

Lead daily huddles and team meetings

Foster a positive, high-performance culture

Drive Department Performance

Monitor key performance metrics, including:

Revenue per technician

Average ticket

Close rate

Membership sales

Customer satisfaction

Callback and warranty rates

Technician efficiency

Develop action plans to improve results and department profitability

Oversee Daily Operations

Manage technician schedules and workflow

Ensure jobs are completed accurately and efficiently

Support dispatch and customer service teams

Maintain consistent service quality and operational standards

Recruit & Develop Talent

Interview and help hire top technicians

Lead onboarding and training for new employees

Conduct 30, 60, and 90-day check-ins

Build a strong pipeline of future talent

Deliver an Exceptional Customer Experience

Resolve customer escalations professionally

Coach technicians on communication and service excellence

Help turn challenging situations into positive customer experiences

What We're Looking For

5+ years of experience in the service industry

3+ years of leadership experience

Experience managing and coaching field technicians

Strong understanding of service performance metrics (KPIs)

Proven ability to improve team performance and profitability

Experience handling customer escalations

ServiceTitan experience is a plus

You'd Be a Great Fit If You Are...

A strong leader who leads by example

Results-driven and accountable

An effective coach who enjoys developing others

Organized and process-oriented

Comfortable making decisions using data and KPIs

A clear communicator who builds trust with employees and customers

What Success Looks Like

Within your first 90 days, you'll:

Build relationships with your team

Establish regular coaching and accountability

Improve technician performance and operational consistency

Reduce callbacks and warranty issues

Increase revenue, customer satisfaction, and overall department performance

If you're ready to lead a winning team and make a lasting impact, we'd love to hear from you.

What We Offer:

💵 Competitive Salary: $65,000 – $75,000 per year

🏥 Full Benefits: Medical, Dental, Vision, Employer-Paid Life & Disability Insurance

⛽ Company Vehicle, Tools & Gas Card

🧾 401(k) with Company Match, HSA & FSA Options

📅 Paid Time Off & Holidays

🎁 Employee Discounts & Referral Bonuses

📚 Ongoing Training & Development Opportunities

🚀 A Clear Path to Growth within a National Family of Service Brands

If you’re ready to drive operational excellence, build a winning team, and lead with purpose — PDQ Garage Doors wants to hear from you!

👉 Apply today and open the door to your next great career move!

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

#GuildSP

Pay Range

$65,000 - $75,000 USD

By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.