Customer Service Representative

Customer Service Representative / Dispatcher

Gaithersburg Garage Doors | Rockville, MD

Home Service Experience Preferred | Hiring Immediately

Have you worked in HVAC, plumbing, electrical, garage doors, roofing, restoration, appliance repair, pest control, landscaping, or another fast-paced home service business?

If you're experienced at managing busy phone lines, coordinating technicians, scheduling appointments, and keeping customers informed throughout the service process, we'd love to meet you.

Gaithersburg Garage Doors is growing, and we're looking for an experienced Customer Service Representative/Dispatcher who thrives in a fast-paced service environment and enjoys helping customers while keeping technicians productive.

This is an opportunity to build a long-term career with an established company that values teamwork, customer service, and professional growth.

What You'll Do

You'll serve as the communication hub between our customers and field technicians by:

Answering a high volume of inbound customer calls

Scheduling service appointments and coordinating technician routes

Dispatching technicians while balancing priority and efficiency

Communicating appointment updates and arrival times

Following up with customers regarding completed work and service questions

Assisting customers through phone, email, and text

Creating and maintaining accurate customer records

Supporting technicians with job information and schedule changes

Identifying opportunities for additional services when appropriate

Delivering an exceptional customer experience from the first phone call through job completion

We're Looking For Someone With

2+ years of customer service, dispatch, or scheduling experience in a home service or field service environment.

Experience in industries such as:

Garage Doors

HVAC

Plumbing

Electrical

Appliance Repair

Roofing

Pest Control

Restoration

Locksmith

Landscaping

Construction Service

Property Maintenance

Preferred qualifications include:

Experience dispatching field technicians

Ability to manage multiple priorities simultaneously

Strong phone and communication skills

Excellent organizational skills

Comfortable working in a fast-paced environment

Positive attitude and strong problem-solving ability

Experience using ServiceTitan or similar scheduling software is highly preferred

Why You'll Love Working Here

Competitive pay

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off & Paid Holidays

Employee Discounts

Employee Referral Program

Paid Training

Stable, year-round employment

Opportunities for advancement—we promote from within

Supportive team environment where your work makes a difference every day

At Gaithersburg Garage Doors, you'll join one of the nation's fastest-growing residential service organizations while working with a local team that values professionalism, teamwork, and taking care of both customers and employees.

If you enjoy solving problems, keeping schedules running smoothly, and helping customers every day, we'd love to hear from you.

Apply today!

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

#GuildSP

Pay Range

$20 - $22 USD

By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.