Shipping/RMA (Returned Materials Authorization) Coordinator

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

IEM is seeking a detail-oriented and results-driven RMA (Returned Materials Authorization) Coordinator to oversee and streamline our returns process within a fast-paced manufacturing environment. This role plays a critical part in ensuring returned materials are processed efficiently, accurately, and in alignment with company standards. The ideal candidate brings hands-on warehouse experience, strong cross-functional communication skills, and a proactive approach to problem-solving. A valid forklift certification is required.

Please note: This position requires 100% in-office presence in our Fremont, CA office and does not offer remote work.

Key Responsibilities:

Processing and following up on any open RMA orders

Working closely with internal departments such as production, purchasing, warehouse, shipping, and accounting to close RMA orders

Manually load or unload RMA orders from pallets, skids, or other lifting devices •

Process changes in ERP system (INFOR)

Confirm quality checks and documentation have been completed

Communicate with vendors on returning items for replacement or receiving credit notes

Follow existing RMA processes and protocols; looking for improvements to current processes

Assist in all aspects of the purchase process, including maintaining a network of reliable suppliers, cost analysis, sourcing, quotations, timely order placement, monitoring of order delivery timelines, and resolving any discrepancies or delivery issues;

Immediate notification to all stakeholders of any potential delay of materials

Maintain accurate files in regards to pricing, order confirmations, and other vendor related issues

The candidate will be expected to perform additional duties as assigned to support the team and organization

Qualifications:

High school graduate with some technical post secondary training or experience preferred

Minimum of 2+ years working in Warehouse/Shipping

Previous RMA experience in Manufacturing preferred

One year of forklift experience combined with a valid forklift certification preferred

Strong communication, time management, organizational and problem-solving skills

Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization

Access to reliable vehicle as traveling from buildings may be required

Able to handle heavy lifting (up to 50lbs)

Able to travel and work at all IEM sites

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

[Comp Range: 24.00/hr - 33.65/hr]

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

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