Team Lead Account Manager - French

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Team Lead Account Manager

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At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

As the Account Management Team Leader, you will lead a team of Account Managers dedicated to driving retention and revenue growth within a portfolio of small merchants transacting between €5K and €50K in monthly TPV. Your primary objective will be to lead a high-performing, commercially driven Account Management team that strengthens merchant engagement, improves portfolio health, and unlocks untapped revenue opportunity across this segment.

You’ll work closely with leadership and key stakeholders to develop scalable account management practices that improve merchant retention, product adoption and net revenue contribution.

This role combines people leadership, commercial execution and operational structuring, ensuring the team operates with clear priorities, strong accountability and a consistent merchant engagement strategy.

What you’ll do:

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.css-10dm8y{font-size: inherit!important;margin-bottom: 16px;} Team leadership and coaching

Lead, mentor and develop a team of Account Managers responsible for retention and revenue growth

Conduct regular call coaching sessions, embedding sales techniques and objecting handling best practices

Hold regular 1:1s with team members focused on performance, development and engagement

Commercial performance management

Drive team performance against net revenue growth, retention and upselling KPIs

Monitor portfolio performance and identify opportunities to improve merchant engagement

Implement structured engagement cadences prioritizing merchants at risk of churn or with strong growth potential

Support Account Managers in developing strong commercial conversations with merchants

Operational excellence

Ensure balanced workload management across the team

Identify skill gaps and implement targeted coaching and enablement initiatives

Build a performance culture that rewards accountability, ownership and continuous improvement

Cross-functional collaboration

Collaborate with Sales, Customer Support, and Product teams to improve merchant experience.

Your mission:

Drive operational excellence and performance continuity

Accelerate activation and revenue generation

Strengthen cross-functional collaboration and process scalability

Develop talent and reinforce a high-performance culture

What we’re looking for:

4 to 6 years of experience in managing large accounts

Strong leadership experience, managing high-performance teams

Strong sales and upselling capabilities

Excellent verbal and written communication skills In English

Data-driven mindset with experience in monitoring KPIs and portfolio performance

Why you should join SumUp:

Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup

Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

Restaurant tickets (Edenred)

A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education

30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp

Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.