New Business Analyst

Job Description

Requisition ID

94475

Department

Group Benefit Solutions

Job Function

Group Benefit Solutions

Location

Bethlehem,Pennsylvania,United States

Role Location Designation

Hybrid - 3 days per week

Location Designation: Hybrid - 3 days per week

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Role Overview:

The New Business Analyst serves as a client-facing subject matter expert responsible for administering complex payment and billing activities, conducting audits, and ensuring the accuracy and integrity of New Business payment processes. This role partners with internal and external stakeholders to resolve complex issues, drive process improvements, deliver client education, and enhance operational quality, compliance, and the overall client experience.

What You’ll Do:

Serve as the subject matter expert for New Business payment administration, billing processes, audits, and regulatory requirements while managing complex payment setup and administration activities.

Lead the resolution of complex payment, billing, and audit issues by collaborating with internal and external partners to ensure accurate payment administration, regulatory compliance, and exceptional client experience.

Drive audit and quality initiatives by analyzing findings, identifying root causes, implementing corrective actions, and leveraging trend analysis to improve payment accuracy and reduce operational risk.

Champion process improvement efforts by partnering across business areas to identify opportunities, strengthen payment controls, enhance operational efficiency, and influence business decisions.

Develop team capability by leading training initiatives, mentoring colleagues, serving as the primary escalation point, and providing technical guidance on payment administration and compliance.

Communicate insights and recommendations by presenting audit results, operational trends, and process improvement opportunities to leadership while delivering timely, professional support to internal and external stakeholders.

What You’ll Bring:

Bachelor’s degree in Accounting, Finance or other related field preferred.

Demonstrates excellent communication and interpersonal skills with a strong focus on Service Excellence when partnering with internal and external business partners.

Strong understanding of accounting principles, control procedures and audit standards, practices, and techniques.

Ability to multi-task and work with a sense of urgency in a fast-paced environment both independently and as part of a team.

Strong computer skills including, but not limited to, MS Excel spreadsheet manipulation and MS Access data input.

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Pay Transparency

Salary range: $50,000-$70,000

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID: 94475

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