Salesforce Support Analyst

For decades, DTN has been the silent force behind some of the world’s most critical industries - helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights - enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends - we set the standard for precision, trust, and operational impact.

DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions - powered by AI and honed by decades of vertical expertise - are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.

J ob Description:

DTN recently implemented Salesforce CPQ and is embarking on a digital journey to transform our customer service operations. As we build out Salesforce and integrate AI-powered workflows, we seek a Salesforce Administrator to manage and support our expanding platform. Join us to deliver end-to-end Salesforce CRM solutions and support our growth initiatives.

What you will be responsible for:

Salesforce production support with an emphasis on Salesforce best practices and scalability for future growth

Delivers complex end to end Salesforce CRM solutions including, but not limited to Service & Sales cloud specific features/functionality

Collaborates on key Salesforce projects to determine business alignment, needs, and system requirements

Participates in solution design, research, decision-making and testing

Tracks work progress/status, identifies risks/constraints and shares/escalates issues as necessary

Effectively applies critical thinking to understand and solve problems, makes well thought-out decisions to quickly and positively create results

Troubleshoots and resolves advanced user issues as they arise

What you will bring to the role:

2+ years experience with Salesforce, preferably as an administrator

Sales/Service cloud experience is a plus

CPQ/Billing Configuration is a plus

Einstein for Service is a plus

Strong problem solving, documentation and communication skills

What you can expect from DTN:

DTN Philippines Inc. is proud to be certified as a Great Place to Work (2026), a testament to our global commitment to creating a positive workplace culture.

Competitive Salary

Generous PTO

Flexible work arrangements

Healthcare coverage extended to three dependents on day one of employment

Retirement plan

Unlimited access to 13k+ courses via learning platform to support employee career advancement

Employee Assistance Program (EAP)

The targeted hiring base pay range for this position is between PHP 78,333 and PHP 104,500 monthly. DTN is a pay-for-performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experiences, training/education, transferable skills, business needs, internal equity, and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market-competitive variable pay and benefits.

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About DTN:

DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insights - empowering customers to their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world.

At DTN, we value clarity, trust , and action . We’re a team of problem-solvers, outcome-drivers, and industry nerds who believe that precision matters – and that mission is at the core of what we do.

Trust Built: We earn it. We keep it. We protect it. Our neutrality, precision, and integrity are non-negotiable.

Confidence-Driven: We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act.

Built for Industry: We speak operations because we come from operations. Our expertise is forged in fuel terminals, fields, flight paths, and forecasts.

Future-Forward: We see what’s coming- and we’re ready. We help customers lead through change with smarter decisioning.

Recruitment Fraud Notice:

DTN is aware of incidents where external parties have impersonated our organization, issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official @dtn.com email address or through our Paradox AI automated scheduling platform (Talent IQ). Any offers are extended directly by our Talent Acquisition team following a formal interview process.

If you receive a suspicious message or offer claiming to be from DTN, please do not engage. Contact our Talent Acquisition team at Careers@dtn.com to verify the legitimacy of any communication. Report any fraudulent messaging as phishing or spam.