Service Manager
About the role
Job no: 494933
Work type: Full - Time (Auto)
Location: Eastern Melbourne
Categories: Management
Position Description
Grow your career as a Service Manager in Residential Services
Location: Patrick St., Box Hill
Vacancy Type: Fixed-Term (6 months) - Full-time - Onsite
Job reference: 494933
Applications close: 11 August 2026
Are you searching for a leadership opportunity that offers an exceptional work/life balance while allowing you to make a meaningful impact on the lives of individuals with disabilities? Look no further!
We Offer
An attractive remuneration package with excellent salary packaging tax benefits
Flexible working hours
A rewarding career in a growing service sector
Supportive team environment including comprehensive handover and continuous support to ensure success in your role.
The opportunity to work alongside and empower people with disability to reach their maximum potential
Ongoing training, team support and professional development opportunities
About the Role
In this pivotal leadership role, you’ll manage a residential service supporting clients with disabilities, in enhancing the quality of life and, where applicable, their families.
Your Key responsibilities will include (but not limited to):
Leadership: Lead and motivate a team of Disability Support Workers, fostering engagement and addressing any long-standing issues.
Performance Management: Ensure the overall performance of the service aligns with annual work plans and meets established targets.
Person-Directed Support: Promote person-directed support and community participation that exceeds minimum disability standards, all within available resources.
Operational Excellence: Manage the day-to-day operations of supported accommodation services, surpassing identified Key Performance Indicators (KPIs).
Support Excellence: Provide high-quality support to customers and their families, offering management support to care staff and hand-on involvement on the floor for minimum 2 hours/day.
About You
To be successful in this role you'll share Yooralla's Values and have:
Management Experience: Demonstrated management experience, preferably within a community services environment.
Leadership Skills: Experienced leader or a support worker ready to step up as a leader
Sector Knowledge: Understanding of legislation and standards relevant to the disability sector.
Person-Centered Approach: Knowledge and understanding of how to support staff in implementing contemporary and person-centered approaches to uphold the rights and support needs of individuals with disabilities and behaviors of concern, promoting positive outcomes.
Communication Skills: Excellent interpersonal and communication skills, both written and verbal.
Resource Management: Demonstrated ability to manage financial and staff resources within a complex environment.
Initiative and Organization: Excellent initiative, self-directed work practices, and highly developed organizational skills.
A relevant qualification and/or significant experience in the human services area
Vacancy contact
To find out more about this role or working with Yooralla, please contact Sue Pearce, Group Manager, Home & Living - East West Region at Sue.Pearce@yooralla.com.au.
Why Yooralla?
At Yooralla, you’ll work at Victoria’s most established and recognised for purpose disability service provider with more than 100 years of experience offering high quality support services to people with disability. We work in partnership with adults and children, their families and carers to enable them to live the lives they choose.
We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We strongly encourage people with disability, LGBTQIA+ and Aboriginal and Torres Strait Islands People to apply.
We are committed to fostering an inclusive and diverse workplace at Yooralla. As part of our dedication to accessibility, we strive to support candidates with disability throughout the recruitment process. If you require the position description in a different format or any accommodation or assistance during the application and interview stages please contact the person listed on the ad or alternatively email hr@yooralla.com.au or phone 9666 4501.
Advertised: 04 Aug 2026 AUS Eastern Standard Time
Applications close: 11 Aug 2026 AUS Eastern Standard Time
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