Associate,Client Services (f/m/d)

Build the future of financial markets. Build yours.

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 16,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team!

Want to learn more?

Who we are

Deutsche Börse Group is one of the world’s leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world.

Within the Deutsche Börse Group, Clearstream is an international central securities depository (ICSD). It provides post-trade infrastructure and securities services for the international market and 59 domestic markets worldwide, with customers in 110 countries.

Singapore

Your career at Deutsche Börse Group

Division/section

Post Trading, Clearstream Securities Services, Client Service South-East Asia

Field of activity

In a dynamic, client and technology-oriented environment, you will be responsible for managing and providing solutions to customer issues. You will also support Relationship Managers in maintaining and developing relations.

Tasks/responsibilities

Manage customer queries and provide solutions to customer issues

Deliver training on our online portal and trade lifecycle, and customised trainings for customers

Help to organise in-house trainings for customers

Conduct regular service reviews with key customers, and address any issues

Visit customers independently and with RM in the region

Establish and maintain excellent relationships with existing and prospective customers

Identify the needs of prospective clients in assigned areas for settlement and custody and work with RM to deliver solutions

Work closely with RM on deepening existing relationships, sales pitches, and refer any potential business to RM

Keep abreast of product and technical developments

Support team-related matters such as documentation, agreements, KYC etc

Qualifications/required skills

Years of Experience: At least 5 Years of relevant banking experience

Education Qualifications: Business / Finance/ Economics diploma/degree and/or a related discipline

Incumbent must possess a pleasant deposition and with a high level of energy and initiative

Customer-centric and service-oriented

Excellent communication, interpersonal and presentation skills with high EQ

Responsible & committed, meticulous, highly organized, and able to work independently

Able to work under pressure and meet tight deadlines

Confident, well-groomed and with a good command of spoken and written English

Competent in Microsoft Office: Outlook, Word, Excel and Powerpoint

Location: Singapore

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.

Development

We promote individual development by offering internal development programmes, mentoring, further education and training budgets.

Contact

Recruiting Team

Take your career to the next level with us and embrace new challenges!

Our Recruiting Team is looking forward to your e-mail.

Ready to start your career with us?