Store Manager
About the role
Job Summary
You will run the daily operations of one gaming centre outlet - leading the team, hitting sales targets, and ensuring customers enjoy a clean, safe, and well-run venue.
Responsibilities
Oversee daily opening, closing, and floor operations to ensure smooth outlet functioning
Lead, roster, and train the outlet team to maintain high performance and service standards
Drive sales and booking performance to meet or exceed monthly targets
Manage cash handling, perform daily sales reconciliation, and monitor stock levels accurately
Address customer feedback and complaints professionally to enhance customer satisfaction
Maintain equipment functionality, cleanliness, and safety standards throughout the outlet
Report sales, attendance, and incidents promptly and accurately to management
Preferred competencies and qualifications
1–2 years of supervisory experience in retail, F&B, or entertainment sectors
Ability to lead a small team and work on weekends, public holidays, and shifts
Proficient in using POS and booking systems and interpreting basic sales figures
Effective communication skills in English; knowledge of other languages is a plus for customer interaction
Responsible and trustworthy in cash handling with a strong service orientation
Questions about this role
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