Technical Customer Support Agent - Italian speaking

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.

We're looking for a talented and multilingual Customer Service Agent to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using both your Italian and English, we want to hear from you!

The Job:

Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat

Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers

Help resellers deliver outstanding service to their customers

Collaborate on solving technical issues with our global engineering team

You:

Are business-fluent in written and spoken in Italian and English (C1)

Can quickly resolve technical issues - don't worry, we will provide you with the technical training you need

Enjoy connecting with people and are a great listener

Are comfortable and conscientious when speaking on the phone

Have exceptional writing skills and make use of proper spelling and grammar

Bonus Skills:

Passion for 3D printing and emerging technologies

Experience in a fast-growing startup environment

We Offer:

Hybrid work

Catered lunch at the office 3 days per week

Private health insurance with Medicare (Blue package + hospital coverage)

A monthly or quarterly public transportation pass for Budapest

Shares in the company (we're a double unicorn company!)

Free beverages and snacks at the office

All You Can Move sports pass with 9500 HUF monthly allowance

Free 3D prints

An inclusive, dog-friendly office with diverse and inspiring colleagues

Development opportunities both in-house and off-site

Fun team events

We build amazing things. Come join us!

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

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