Field Application Specialist - Fluid Management Technologies
About the role
Do you have experience in process development, bioprocessing or MSAT? Are you looking to leave the lab and use your scientific knowledge and strong communication skills in a commercial role?
We are looking for a Field Application Specialist to join the Application Services Team to be responsible for offering product expertise, application knowledge and technical support along each step of the customer’s process and for bringing the products’ technical expertise and market knowledge to the sales team. The main missions are to ensure successful design, validation and implementation of products, by supporting sales for product design, product positioning and demonstration and supporting customers for application development work, initial startups and training.
You will be ideally familiar with fluid management technologies – Single Use products e.g: aseptic connection – disconnections, bioprocessing bags (Flexboy/Flexsafe/Flexel), transfer sets, mixing systems, storage solutions freeze and thaw solutions, fill and finish solutions, sampling systems.
The North Europe team consists of 6 professionals, composing part of the wider European application specialist organisation, incorporating 43 team members, and we’re looking forward to shaping the future with you.
Your territory will predominantly cover Ireland with occasional travels across the UK, Nordics and Benelux. You will be based in Ireland from home with up to 50% travel required and ideally living close to an international airport.
What you will accomplish together with us
Support the sales organisation on existing products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations
Be responsible for the assigned product line (Single Use FMT products) to support sales target achievement in defined territory
Support sales in the customer process and URS analysis, and generate application trials to help design optimised products in line with application requirements
Provide technical support proactively, answer enquiries and resolve implementation problems in the field for customers
Support quality department in the quality complaint process by troubleshooting and analysing customer processes for better investigation and resolution
Collect, compile and verify and analyse data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
Report on competitors’ products and feedback information to the application specialist management and products management
Provide basic product training to internal sales and dealers, and running external customer workshops and seminars
Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports
What will convince us
Minimum Bachelors’ degree in biology, biochemistry, biotechnology, or related discipline, although Masters’ or PhD advantageous.
Previous experience in process development, MSAT, bioprocessing in biotechnology, biopharmaceutical industry or CDMO environment of field experience in a similar role
Understanding of biopharmaceutical processes, troubleshooting, optimisation
Strong customer focus with great communication skills
Highly organised and capable of planning own schedule
Team player, able to interact with people across different functions internationally, whilst being comfortable working independently
Strong analytical skills and the ability to problem solve technical issues
Demonstrate the ability to present data, findings and recommendations to customers
In order to commence working with us, the successful candidate must have the right to work in Ireland.
What we offer
As a growing global life science company, stock listed on the German TecDAX, Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs and internal seminar offerings
Work-life Balance: Remote options, flexible work schedules
Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining
Welcoming Culture: Mutual support, team-spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network
Health & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment services
Benefits
Attractive Working Conditions
37.5 hours working week
25 days annual leave, plus public holidays
Health & Wellbeing
Competitive benefits package, including:
Private Medical Insurance
Private Dental Insurance
Group Life Assurance
Long-term Disability Insurance
Cycle to work scheme (employee paid)
Defined Contribution Occupational Pension
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers
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