Field Application Specialist

The Application Specialist will be responsible for offering product expertise, application knowledge and technical support along each step of customer's process and for bringing the products' technical expertise and market knowledge to the sales team. The main missions are to ensure successful design, validation and implementation of products, by supporting sales for product design, product positioning and demonstration, and supporting customers for application development work, initial startups and training.

Main Responsibilities & Tasks:

Support the sales organization on existing products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations

Be responsible for the assigned product line to support sales target achievement in the defined territory

Support sales in the customer process and URS analysis, and generate application trials to help designing optimized products in line with the application requirements

Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers

Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution

Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs

Report on competitors' products and feedback information to the application specialist management and products management

Provide basic product training to internal sales and dealers, and running external customer workshops and seminars

Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams

Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports

Qualification & Skills:

Academic degree in biological engineering, biotechnology or other life sciences related field

Possess downstream processing knowledge and hands-on experience with relevant hardware, including purification chromatography and TFF hardware

Familiarity with life science application experiment technology, and a good understanding of hot research topics is a plus

Proven experience in a similar position and industry is advantageous

Strong learning ability, and expert knowledge base in this area

Ability to effectively interface with product / project / division management

Excellent communication and presentation skills

Strong customer orientation

Proven software skills, e.g. Microsoft Office

Native-level spoken and written Japanese

Intermediate level spoken and written English

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers