Cloud and Infrastructure Systems Engineer III

Your role at Dynatrace

The Cloud and Infrastructure Systems Engineer (CISE III) is responsible for supporting the on premise, cloud and SaaS based systems used by the Employee Digital Enablement Group (EDE). Under general supervision the engineer performs technical work including designing, setup, administering, upgrade and troubleshooting systems infrastructure and ensures the success of SaaS equivalents.

The Cloud and Infrastructure Systems Engineer collaborates with peers to complete projects, supports business initiatives and participates in the development of architectural standards and procedures.

Responsibilities:

Deploy and maintain server infrastructure and highly available solutions to satisfy business objectives both in the cloud and on premises

Responsible for maintaining security standards, patch deployment and vulnerability remediation across server infrastructure

Administers Microsoft Office 365 and email security products

Responsible for the integration of SaaS vendors with Entra ID, AD and/or Office365 including implementation of single sign on (SSO)

Supports and enhances user account lifecycle automation using solutions such as Saviynt Identity Security Premium, Microsoft Identity Manager and Microsoft Entra ID

Junior to mid level expertise managing virtualized infrastructure under VMware ESXi 8 and/or Amazon EC2

Manage internal and external DNS using Microsoft and 3rd party vendors

Configures and monitors SaaS based infrastructure backup solutions such as Cohesity and Avepoint

Communicates and effectively interacts with people across cultures, ranges of ability, genders, ethnicities, and races

Exhibits curiosity and ambition to constantly learn new things and take on new responsibilities within a fast past dynamic environment

Pursues an AI-first approach to their workload; guiding, honing and validating output to accelerate their abilities

Consistently display an outstanding customer service attitude.

Acts as a business partner to multiple organizations, recommending secure processes and systems.

Develops documentation and maintains knowledge base to document solutions and define procedures.

Mentors junior staff and cross trains peers and other teams on areas of expertise

Work on escalated support tickets

Participate in the definition of standard IT practices and procedures

Participate in an on-call support rotation as required

What will help you succeed

Work as part of a team to support global operations of Dynatrace’s computer systems and applications.

Experience managing Microsoft Entra ID (Azure AD) and Active Directory

Experience working in heterogenous environments that include Microsoft and Linux servers.

Experience administering Microsoft server products including (Windows Server (2019/2022/2025)

Powershell automation scripting skills including interaction with REST API or other remote endpoints

Outstanding written and verbal communication skills

5+ years industry experience preferred

Industry certifications from Microsoft in the areas of Security, Modern Work or Infrastructure highly desirable

College degree preferred

Why you will love being a Dynatracer

Dynatrace is a leader in unified observability and security.

We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.

Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.

You'll get to work at the forefront of innovation with Dynatrace Intelligence - the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next - automatically.

Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Note to Recruiters and Agencies : Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes - do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.

Benefits and work-life perks

We offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.

Mental health support

Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members.

Wellness Days

Four company-designated extra paid days off for you to recharge batteries.

Flexibility

Our hybrid working model and flexible working hours offer you the flexibility you need.

Employee Stock Purchase Plan

Purchase company stock ( NYSE:DT ) at a discounted price and become a shareholder.

Learn & develop

Company-wide learning perks, designated team's learning days, and more.

Volunteering day

A day of paid volunteer time to support a community or cause you care about.

Regular team events

We host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!

International vibe

Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.

Rewards vary depending on your employment type. Some benefits and perks also differ by location - explore your city to see what’s available there.

About Dynatrace

Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.

Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.