Client Success Partner
About the role
The Company
INTERNATIONAL SOS
International SOS is a global leader in travel risk management services, with a dedicated workforce of over 12,000 professionals worldwide. We are committed to safeguarding the health, safety, and well-being of individuals, providing unparalleled support and services wherever they are. Our Assistance Centre provides 24/7 international health and security assistance to members travelling or living overseas. Staffed by a network of medical, security, aviation, and logistics specialists, we prepare customers before departure, support them while abroad, and provide assistance whenever they have a question or concern.
Hybrid work model; work from home and in the office
Max term Part time contract till end August 2029
Work 4 hours a day; Mon to Fri. Flexible within standard office hours
Front line, customer facing and customer advocate role. You will be managing client requests, educations, questions, or issues related to all our products and services
About the role
The Client Success Partner will be focused on one of our key strategic accounts. Key tasks:
Manage the account and all associated agencies
Assist Account Management and Business Development teams for client review and discussion
In partnership with the Sales team, develop and execute project plans, ensuring scheduled events and milestones are delivered on time
Proactively engage clients in utilisation of their solutions and services
About you
Proven experience (minimum 3 years) in a client service role, with international corporate organisations or government sector
Proven service delivery experience for an enterprise application that is delivered as an online service
Strong skills in project management, creative problem solving and communication
Self-motivated and analytical, with an eye for detail
Australian Citizenship required
Excellent written and verbal skills in English
Benefits
Opportunities to your career in a multinational company with consistent growth
Ongoing training and development opportunities
Enjoy rewards for your contributions, including service awards
Travel, including annual conference in overseas resort for top sales performers
Option to purchase additional annual leave and paid volunteering days
Exclusive discounts on health insurance, airlines, technology, and more
Only suitable shortlisted candidates will be contacted
At International SOS, we cultivate a supportive atmosphere where everyone can thrive. We encourage applicants from all ages and backgrounds, including Aboriginal and Torres Strait Islander peoples, disabled people, diverse genders, cultures, and languages, LGBTQIA+ identities, neurodivergent individuals and veterans to apply. We value your unique perspectives and skills through our dedication to respect and care. As a truly global organisation; we operate in over 91 countries, with multicultural employees speaking over 100 languages and dialects.
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