Service Estimator – Service Division

The Service Estimator is responsible for preparing accurate, timely and commercially competitive quotations for service, maintenance, repair and small works across the Service Division. This includes hospitality systems, automatic doors, access control, general service works and associated products.

The successful candidate will work closely with the Service Operations Manager, Engineers and Sales Team to maximise quotation conversion, profitability and customer satisfaction.

Reports To: Service Operations Manager

Key Responsibilities

Prepare detailed quotations for:

Service repairs

Planned preventative maintenance (PPM)

Small works projects

Upgrades and replacements

Automatic door repairs and installations

Hospitality locking systems

Access control and security systems

Review engineer reports and site surveys to determine scope of works.

Obtain competitive pricing from suppliers and subcontractors.

Calculate labour and material costs accurately.

Ensure quotations achieve agreed gross margin targets.

Issue quotations within agreed response times.

Liaise with customers to clarify technical requirements where required.

Work closely with Operations to ensure smooth handover of successful quotations.

Maintain accurate records on the company’s CRM/service management system.

Identify opportunities for additional sales and service contracts.

Assist with tender submissions where appropriate.

Monitor supplier pricing and recommend alternative products were beneficial.

Produce regular reports on quotation volumes, conversion rates, and pipeline.

Key Performance Indicators (KPIs)

Quotation turnaround time.

Gross margin achieved.

Accuracy of estimates.

Revenue generated from quoted works.

Reduction in pricing errors and variations.

Skills & Experience

Essential

Minimum 3 years’ experience in estimating or technical service administration.

Experience within one or more of:

Automatic doors

Building services

Fire and security

Hospitality systems

Facilities management

Construction or engineering services.

Strong commercial awareness.

Excellent numerical and analytical skills.

Ability to interpret technical reports and drawings.

High level of proficiency in Microsoft Excel and Microsoft Office.

Strong organisational and planning skills.

Excellent written and verbal communication.

Desirable

Experience using service management software.

Knowledge of hospitality locking systems.

Knowledge of automatic door standards and legislation.

Personal Attributes

Commercially minded.

Highly organised with excellent attention to detail.

Able to prioritise a busy workload.

Customer focused.

Positive team player.

Self-motivated and proactive.

Strong problem-solving ability.

Works well under pressure while maintaining accuracy.

What Success Looks Like

Within the first 12 months, the successful candidate will:

Deliver accurate quotations within agreed turnaround times.

Improve quotation conversion rates through effective follow-up.

Maintain or exceed target gross margins.

Become a trusted technical resource for customers and engineers.

Contribute to the continued growth and profitability of the Dublin Service Division.

Why Join KCC

This role offers the opportunity to become part of a growing and respected service business delivering solutions across hospitality, automatic doors, access control and general building services. The successful candidate will play a key role in supporting the continued expansion and profitability of the Service Division while working alongside an experienced and professional team.