Technical Writer/Editor

Clearance: Public Trust Overview:

ITS requires Technical Editor support to work in the ITS Publications Office and Procurement Analyst support to work in the ITS Budget Office. The scope of work for the Technical Editor is generally editing papers prior to publication, preparing system diagrams, project plans, and manuals in support of technical projects/project leaders, and aiding the ITS Editorial Review Board (ERB).

Background:

The scope of work for the Procurement Analyst is typically assisting programs with the development of procurement documents, providing information regarding different sources of supply, assisting with market research, and supporting ITS CORs.

Responsibilities:

Editing Technical Papers

Copy edit and prepare technical papers for internal and/or external publication (e.g. IEEE journal articles) in collaboration with the respective author(s).

Edit Quality – All edited papers shall conform to the applicable style guide(s) and be free from grammatical and formatting errors.

Preparation Timeliness – All edited papers shall be ready for return to the requester within five (5) days of receipt.

Edit ITS Website(s)

Provide editing support for ITS public websites as directed. This includes drafting content based on documents provided by technical staff for dissemination to a non-technical audience.

Edit Quality – All website edits shall be free from grammatical, formatting, and content errors.

Edit Timeliness – Website update proposals shall be complete within three (3) business days of tasking.

Maintain Technical Report Archives

Assist the ITS publications officer in maintaining the ITS technical report archives. This includes entering in new publication records and proofreading, normalizing, and maintaining existing records.

Record Quality – All new and edited records shall be free from errors.

Presentation Support

Assist ITS authors in editing presentations, including graphics support.

Customer Service – provide professional customer support to ITS authors with no more than one (1) complaint per quarter.

Support Timeliness – provide initial response to presentation support requests within one (1) business day of the request. In collaboration with the author and the publications officer, set a timeline for producing the requested presentation or graphics and meet that timeline with no more than one (1) exception per quarter.

Templates and Application Support

Assist the ITS publications officer in creating new templates in Microsoft PowerPoint and Word, and assist ITS authors with editorial, formatting, and other application support with PowerPoint and Word.

Provide professional customer support to ITS authors with no more than one (1) complaint per quarter.

Provide initial response to template/application support requests within one (1) business day of the request. In collaboration with the author and the publications officer, set a timeline for producing the requested presentation or graphics and meet that timeline with no more than one (1) exception per quarter.

Editing Policies and Procedures

Provide editorial support to ITS leadership in preparing, editing, and maintaining policy and procedure documents. This includes, but is not limited to, coordinating with points of contact on procedure updates and updating documents with final policy changes.

All edited papers shall be free from grammatical and formatting errors.

All edited documents shall be ready for review by the requestor within five (5) days of receipt.

Qualifications:

Minimum of 4 Years of Experience

Ability to work collaboratively with highly technical subject matter experts.

Advanced skills with Microsoft Word and PowerPoint (See Appendix A)

Skills in Adobe Creative Suite (See Appendix A):

Advanced skills with Acrobat

Intermediate skills with InDesign, Illustrator, and Photoshop

Knowledge of HTML

Knowledge of Markdown and use of GitHub.

Knowledge of LaTeX typesetting

Experience in a highly technical research and development environment

Experience with a formal procedure system (e.g. ISO, Six Sigma, etc.)

Education:

Bachelor's Degree

Location and Work Hours:

This position is 100% on site at

NTIA - Boulder

325 Broadway Street

Boulder, CO, Colorado 80305

United States

At Ardent Eagle Solutions, we offer a comprehensive benefits package to our employees and their families:

Medical/Dental/Vision Coverage

Matching 401(k) Plan

Continuing Education Assistance

Paid Time Off

This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.