Customer Service Associate

Job Description

We are looking for a motivated and team focused Customer Service Associate who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating closely with your team and internal and external partners! In this job you will support customers and teammates while collaborating with a global internal team. This is a Customer Service environment that requires excellent communication, and organization skills.

As a member of the Americas Customer Operations Center, you take responsibility for providing an exceptional customer service experience focused on first contact resolution.

Shift Hours: 9:30 to 6 PM Mon - Fri ET

This role follows a Hybrid work schedule. Agilent’s Hybrid model consists of up to 2 days (Monday and Friday) working remotely and 3 days (Tuesday, Wednesday, and Thursday) on site.

Responsibilities:

Handle a high volume of phone calls, chats, and emails in a Call Center environment.

Solve problems of limited scope and complexity, taking ownership of customer issues and resolutions.

Place phone and written customer orders.

Grow and maintain customer relationships.

Ensure the highest level of customer service and satisfaction.

Research Billing and Invoice Inquiries as well as disputes.

Adopt/apply Continuous Improvement’ mindset by identifying improvement opportunities and driving implementation.

Positively handle customer service environment challenges.

Cross-training to learn and perform additional activities as business needs dictate.

Qualifications

Bachelor's Degree or equivalent work experience

Minimum of 3 years Customer Service experience

Prior call center experience preferred

Insurance, healthcare or medical billing experience preferred

Excellent written and verbal communication skills

Familiarity with SAP or related order processing platforms

Additional Details

This job has a full time weekly schedule. Applications for this job will be accepted until at least August 7, 2026 or until the job is no longer posted.

The full-time equivalent pay range for this position is $22.89 - $35.76/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Travel Required:

No

Shift:

Day

Duration:

No End Date

Job Function:

Customer Service