Senior Product Manager- Mobility

Oro is transforming into a technology-driven mobility platform, and our TNC (rideshare) business sits at the center of that evolution. This role owns the end-to-end customer experience for drivers who rely on our platform to earn a living - from reservation and pickup through the on-rent journey and post-return lifecycle.

You will define and build a digital-first, frictionless rental experience that maximizes driver earnings, reduces downtime, and strengthens retention. This is a high-impact role where customer experience directly drives revenue, cost structure, and growth.

The starting salary for this role is $150,000, commensurate with experience

What You’ll Own:

End-to-End Customer Journey Ownership: Own the full lifecycle - from booking to post-rent - delivering a seamless, consistent experience across every digital and physical touchpoint

Driver Experience Strategy & Vision: Define and execute a world-class, driver-centric CX strategy focused on maximizing earnings, minimizing downtime, and building long-term loyalty

Digital Platform & Self-Service Evolution: Lead the roadmap for Driver Hub and digital experience layers, creating a unified destination where drivers can manage their rental end-to-end

Partner Ecosystem Integration (Uber, Lyft, Delivery): Own the product experience across external partner journeys, including onboarding, eligibility, and ongoing engagement. Align workflows, data flows, and incentives to deliver a seamless cross-platform experience

Operational Experience & Scalability: Design solutions that work in real-world operations - enabling branches, maintenance, and support teams with better tools, visibility, and workflows

Growth, Retention, and Monetization Levers: Own key drivers of business performance including retention, extension behavior, pricing transparency, loyalty, and payment success

What You'll Do:

Design and deliver experiences that maximize driver earnings and time on the road, reducing non-earning friction across the journey

Identify and eliminate root causes of support contacts, disputes, and operational inefficiencies through product-led solutions

Build transparent, intuitive experiences across billing, payments, extensions, and the full rental lifecycle

Lead development and adoption of self-service capabilities for high-volume customer needs (payments, extensions, maintenance, account management)

Partner with engineering, operations, and external partners to deliver scalable, integrated solutions that improve throughput and activation

Use data and experimentation to drive improvements across retention, LTV, cost-to-serve, and digital adoption while aligning cross-functional stakeholders

What Success Looks Like:

Increased driver retention, lifetime value, and digital engagement through higher self-service adoption

Reduced support contacts, billing disputes, and operational friction

Faster onboarding and time-to-earn for new drivers

A scalable customer experience that supports rapid growth without proportional increases in operating costs

What We’re Looking For:

5–8+ years of product management experience, preferably in mobility, marketplaces, fintech, logistics, or related industries

Proven experience owning end-to-end customer or platform experiences and delivering measurable business outcomes such as growth, retention, and cost reduction

Strong track record of partnering cross-functionally with engineering, operations, and external stakeholders

Data-driven, customer-first mindset with the ability to simplify complex workflows and translate insights into scalable solutions

What You’ll Get:

Paid Time Off

Medical, Dental & Vision plan options

Retirement programs, including 401(k) employer matching.

Paid Parental Leave & Adoption Assistance

Employee Assistance Program for employees & family

Educational Reimbursement & Discounts

Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Fleet Mobility Solutions, LLC, and each of its subsidiaries operating individually under the trade names "Oro" or "Oro Mobility" manage vehicle fleet to support app‑based and on‑demand mobility services in the United States.