Medical Virtual Front Desk & Sales Consultant (English or Bilingual Spanish)

We are seeking an exceptionally polished, charismatic, and growth-minded Virtual Front Desk & Sales Consultant to manage patient intake and treatment consultations for our newly opened practice, Infuderm (infudermva.com). Operating in the high-end medical aesthetics space, our brand represents luxury, transformative skincare, and exceptional patient care.

This is a dynamic, dual-impact role combining front office administrative flow with active sales and patient education. You will be the primary voice and digital face of Infuderm - welcoming patients, answering complex treatment inquiries, and converting patient interest into booked consultations and high-value procedures. We are seeking a dependable, long-term partner who is excited to step in at the ground floor and grow alongside our expanding team.

Schedule & Shift Details

Schedule: Full-Time, 40 hours per week | Monday – Friday, 9:00 AM – 5:00 PM EST (US Eastern Standard Time)

Top 3 Primary Duties

Front Desk Operations: Managing live patient scheduling, handling high-volume calls, executing patient check-in/check-out workflows, and delivering five-star concierge customer service.

Patient Sales & Consultation Education: Serving as an aesthetic expert to explain treatment benefits and actively convert patient inquiries into booked consultations and procedures.

Administrative Support: Maintaining clean patient records, coordinating provider daily calendars, and supporting the day-to-day virtual operations of the practice.

Core Responsibilities

Patient Engagement & Aesthetic Sales

Consultative Conversion: Educate prospective and existing patients on our aesthetic treatment menu (including Botox/neurotoxins, laser therapies, microneedling, radiofrequency, and PRP), articulately converting phone and digital inquiries into scheduled provider appointments.

Front Office Concierge: Handle inbound and outbound patient calls, manage appointment calendars, confirm upcoming visits, and process patient check-in/check-out details.

Patient Relationship Management: Serve as a trusted advisor to patients, answering treatment pre-care and post-care questions while maintaining a warm, welcoming presence.

Practice Administration & Growth

EMR & Records Management: Maintain accurate, up-to-date electronic health records, schedule blocks, and patient charts within our clinical ecosystem.

Provider Calendar Optimization: Coordinate provider schedules to ensure smooth operational flow and maximum calendar density without overbooking.

Long-Term Practice Support: Assist with administrative workflows to support the ongoing scaling of our newly opened clinic location.

Requirements

Must-Have / Required Qualifications

Aesthetic Domain Experience: Minimum 1–2 years of direct experience working within an Aesthetics, Plastic Surgery, Dermatology, or Medical Spa (MedSpa) environment.

Treatment Mastery: Strong, foundational knowledge of key aesthetic treatments, including Botox, laser treatments, microneedling, radiofrequency (RF), and PRP.

Language & Communication: Excellent verbal and written communication skills with a polished phone voice. This role is open to fluent English-only speakers OR English/Spanish Bilingual candidates.

Sales Aptitude: Confident, persuasive, and comfortable discussing aesthetic pricing, recommending treatment plans, and closing sales over the phone.

Remote Workspace: A completely private, quiet home office equipped with reliable high-speed internet, a computer, and a professional headset.

Nice-to-Have / Preferred Qualifications

Specialized EMR Experience: Hands-on experience navigating AestheticPro EMR is a strong plus.

Language Proficiency: Professional fluency in English (for English only applicants) or Spanish (spoken and written) alongside fluent English (for Bilingual applicants)

Growth Mindset: Prior experience helping a newly launched practice scale its patient base.

Ideal Candidate Profile

The ideal candidate possesses a passion for medical aesthetics and a natural gift for sales and client care. You are articulate, organized, and motivated by converting curious callers into loyal, long-term patients. You thrive in a start-up practice environment and are seeking a stable, long-term position where you can establish yourself as a key pillar of our team.