Virtual Patient Care Coordinator - Hormone Optimization & Wellness Medicine

About the Role

We're seeking a compassionate, organized Patient Liaison to join a growing Hormone Optimization and Wellness practice - one built around helping patients feel like themselves again, whether that means restoring energy, balancing hormones, or reaching a healthier weight in a way that actually lasts.

This isn't a traditional receptionist role. It's a relationship role. You'll be the steady, encouraging voice patients hear throughout their treatment journey - checking in, answering questions, and helping them stay on track toward the results they came for. If you love the idea of genuinely supporting people through a wellness journey (not just booking their next appointment), this is built for you.

What You'll Do

Patient Follow-Up & Education (Primary Focus)

Proactively reach out to patients throughout their treatment journey to check progress and encourage compliance

Discuss treatment plans clearly and confidently using approved scripts

Answer common patient questions using Top 10 FAQs

Support patients in staying engaged and consistent with their wellness goals

Appointment Coordination & Outbound Calls

Make outbound calls to schedule, confirm, and follow up on appointments

Coordinate patient recall and re-engagement outreach as needed

Keep patient records and communications organized in Booker and Weave

Administrative Support

Maintain accurate documentation of patient interactions and follow-ups

Support the broader front-office team with day-to-day administrative tasks as needed

Requirements

Required Qualifications

2+ years of experience as a Medical Receptionist, Patient Coordinator/Liaison, Medical Concierge, or Customer Success representative

Excellent English communication skills and a warm, confident phone presence

Experience making outbound patient calls and managing follow-up

Comfortable discussing treatment plans using approved scripts

Strong organizational and multitasking skills; able to work independently in a remote setting

Preferred Qualifications

Background in Hormone Optimization, Functional Medicine, MedSpa, Concierge, or Integrative Medicine

Experience with MedSpa EMR platforms or Weave

Sales, retention, or relationship-management experience

Experience with patient recall campaigns or working toward compliance goals

Benefits

Why This Role

You'll be a genuine part of patients' wellness journeys - not just scheduling appointments, but helping people stay motivated and supported as they work toward feeling better, month after month. It's relationship-driven work with real, visible impact.