Software Engineering Advisor – Forward Deployed Engineer (FDE)

Join us as a Forward Deployed Engineer (FDE), where you’ll embed directly with our MDLive virtual care team to deliver impactful, production-grade AI solutions that enhance patient and provider experiences. This is a highly visible role where your work directly influences clinical outcomes, operational efficiency, and the future of AI in healthcare. As part of the AI Enablement Office (AIEO), you’ll combine technical depth with business partnership to accelerate responsible, scalable innovation.

What You’ll Do

Drive End-to-End AI Solution Delivery

Own full lifecycle delivery of AI solutions—from problem framing through production deployment and adoption—aligned to MDLive business priorities

Design and build AI applications using LLMs, RAG architectures, agentic workflows, and hybrid approaches tailored to clinical and operational workflows

Translate ambiguous business problems into actionable technical solutions that deliver measurable outcomes

Embed with the Business and Deliver Value

Partner directly with MDLive stakeholders to identify high-impact opportunities and rapidly iterate on solutions

Operate in a sprint-based model with continuous feedback loops and visible progress toward defined outcomes

Make informed technical tradeoffs, adapting scope and approach as business needs evolve

Lead Stakeholder Engagement

Serve as the primary technical interface across product, engineering, and business teams

Communicate AI capabilities, limitations, risks, and tradeoffs clearly to both technical and non-technical audiences

Facilitate collaboration with security, legal, compliance, and data teams to ensure responsible and scalable delivery

Mentor peers on practical AI delivery and production readiness

Build for Scale and Reuse

Productionize solutions with strong observability, evaluation frameworks, and cost controls

Extract repeatable patterns, components, and best practices to accelerate enterprise-wide adoption

Document architectures and decisions to enable scalability and knowledge sharing

Required Qualifications

7 years of experience in software engineering, data engineering, or AI/ML engineering with a track record of delivering production systems

Hands-on experience building GenAI applications using LLMs, RAG pipelines, or agentic workflows

Strong proficiency in Python and experience with at least one additional language (e.g., Java, TypeScript, Go, SQL)

Experience working with cloud platforms (AWS, Azure, or GCP), including deployment, observability, and scalable systems

Ability to translate business workflows into technical solutions in fast-paced, ambiguous environments

Strong communication skills with the ability to engage both technical teams and business leaders

Experience working across teams and influencing without direct authority

Preferred Qualifications

Experience in healthcare, telehealth, or regulated industries (e.g., insurance, pharmacy, care delivery)

Familiarity with HIPAA-aligned practices, responsible AI governance, and model risk management

Experience in forward-deployed, solutions engineering, or technical advisory roles

Experience with enterprise AI platforms such as Azure OpenAI, AWS Bedrock, or Vertex AI

Understanding of responsible AI principles including privacy, bias mitigation, explainability, and human oversight

What Success Looks Like

Trusted partner to the MDLive team with sustained and expanded engagement

Consistent delivery of high-quality AI solutions that drive measurable business value

Strong ownership of workstreams from design through handoff

Reusable solutions and patterns adopted across teams

Delivery that meets enterprise standards for security, privacy, and responsible AI

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

If you need a reasonable accommodation to complete the online application process, please emailseeyourselfthecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a mannerconsistent with all federal, state and local ordinances.