Retail Operations Lead

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Reporting to the boutique management, you actively participate in the success of your boutique. Your strong operational experience allows you to manage operational and administrative topics.

Key responsibilities

1. Manage boutique operational tasks

Support Management daily on procedures and compliance

Manage EOD - closing tasks related to operations via Mendix (discount, returns, exchanges, refunds, cash)

Manage reconciliation if relevant

Be a referen t for compliance topics for the team. Build and maintain high level of expertise to be able to engage and support Sales Associates . Consequently maintain a perfectly compliant environment

Be able to open and close the boutique in autonomy

Support Management on other key projects and topics of the boutique

Audit preparation

Inventory preparation

Infusing continuous improvement mindset. Identify pain points and brainstorm on possible solutions

Support in overall maintenance of the boutique

Follow-up with the IT issues escalation & maintenance issue escalation as needed

Exceptionally e nsure floor presence and orchestration in case of critical need

2. Be a key support and back-up for Operations C oordinator tasks

Stock management

Control and manage the quality of all stock movements with no margin for error (reception and shipping)

Ensure daily protection, correct manipulation of creations. Control stock quality

Prepare creations for display, price labeling and price changes

Manage consignments

Manage all omni-channel orders from a stock management perspective

Manage CS back-of-house tasks such as shipping and reception

Inventories

Manage the preparation of inventories, both finished goods and spare parts

Carry annual count, cycle counts and spot counts

Manages all additional inventories as requested (certificates, stones, etc.)

This persons should demonstrate

Self-organization, discipline, compliance, analytical skills and strong attention to details

Expert knowledge with high standards of quality and accuracy, making sure the work is done on time

Task orientation and a self-starter attitude. A reliable team player who will share and transfer knowledge, and coordinate tasks

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