FCM Meetings & Events - Director of Client Relations - New York, NY

Job no: 532007

Brand: FCM Meetings & Events

Work type: Full time

Location: New York

Categories: Sales and Customer Service

Director of Client Relations

FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world’s largest travel agencies, Flight Centre’s footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services. We’ve been in the event game since 1986, connecting people across the globe and bringing their visions to life.

We pride ourselves in being able to offer a level of flexibility and customization that is not common amongst our competitors. Our people are out of the box thinkers and problem solvers, helping create memories that will leave a lasting impact.

Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management

To learn more about FCM Meetings & Events please click HERE

About The Opportunity

Are you a strategic relationship leader with a passion for driving growth, retention, and long-term client value? As Director of Client Relations, you'll play a pivotal role in shaping the future success of our Meetings & Events business across NORAM. This leadership opportunity combines enterprise sales, executive relationship management, and Account Management leadership to deliver sustainable growth and exceptional client outcomes. Working closely with Sales, Operations, and Executive Leadership, you'll influence high-value partnerships, lead a talented team, and help clients achieve meaningful business results through innovative solutions and strategic engagement.

Key Responsibilities

Lead and manage complex enterprise sales cycles for regional prospects, maintaining a robust pipeline and accurate CRM records.

Generate and qualify regional prospects in partnership with Sales and Account Managers across multiple industry sectors.

Build and maintain multi-level client relationships throughout long-term sales cycles.

Lead, coach, develop, and performance manage the Sales and Account Management team.

Drive achievement of team objectives, pipeline targets, succession planning, and capability development initiatives.

Develop and strengthen relationships with senior stakeholders and executive decision-makers internally and externally.

Partner with regional and global sales counterparts to develop strategies that support client acquisition and growth.

Create detailed account acquisition and capture plans based on client business objectives and program strategies.

Develop compelling value propositions and customized solutions for executive and C-suite stakeholders.

Support account planning and governance frameworks that ensure ongoing client engagement and value realization.

Define, monitor, and report on Account Management KPIs, including client retention, revenue growth, profitability, and satisfaction.

Participate in sales and marketing initiatives to achieve revenue and growth objectives.

Lead multinational contract negotiations and ensure seamless transition to onboarding and operational teams.

Establish best practices, processes, and tools to strengthen client engagement, retention, and account growth strategies.

Achieve individual financial targets and KPIs while contributing to broader business goals and growth plans.

Represent the business at industry conferences, trade shows, and networking events.

Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Experience & Qualifications

Significant experience in enterprise sales, account management, client relations, or business development leadership.

Proven ability to lead complex, long-term sales cycles and manage strategic client relationships.

Experience building and maintaining executive and C-suite stakeholder relationships.

Demonstrated success driving client retention, revenue growth, and profitability outcomes.

Strong leadership experience coaching, developing, and managing high-performing sales and account management teams.

Experience developing account acquisition strategies, value propositions, and growth plans.

Strong commercial acumen and contract negotiation experience.

Experience using CRM systems to manage opportunities, pipelines, and sales activities.

Excellent communication, presentation, consultation, and relationship management skills.

Experience within Meetings & Events, corporate travel, hospitality, or a related client-focused industry preferred.

Experience collaborating across global and regional stakeholder groups preferred.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

Personal connections: We are a big business founded on personal relationships.

Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.

A career, not a job: We offer genuine opportunities for people to grow and evolve

We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.

Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.

Travel perks/discounts

Health & Wellness Programs and Employee Financial Wellness Services

National/International Award Nights and Conferences

Health benefits including, medical, dental, vision, gender affirming care, and fertility care

Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability

Flexible Spending Accounts

Employee Assistance Program

401k program with partial match

Tuition Reimbursement Program

Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions

Global career opportunities in a network of brands and businesses

Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location – New York, NY

If this sounds like the opportunity you have been waiting for then .

For this position, we anticipate offering an annual salary of $130,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

Travel Weekly Magellan Awards: Silver Winner (2023)

GBTA WINiT Top 50 Award Recipients (2018–2025)

CHHR: 5-Star DE&I Employer (2023, 2024)

Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)

Newsweek: America’s Greatest Workplaces for Diversity (2024)

Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)

✈️ OutThere Awards: Inclusive Travel Finalist (2025)

Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)

#LI-KB1#MTEV#LI-Onsite

Applications close: 28 Aug 2026 Eastern Daylight Time