Fire Sprinkler Service Account Manager

Position Summary

Primarily responsible for growing Southland's Fire Sprinkler Service business by prospecting within an assigned market territory to develop and cultivate new owner-direct relationships with existing building owners, property managers, facility managers, and other key stakeholders. Focuses on fire sprinkler inspection, testing, maintenance, repair, and replacement opportunities while ensuring compliance with applicable fire and life safety codes.

Position Details

Develops new Fire Sprinkler Service business by identifying, prospecting, and securing customers for fire sprinkler inspection, testing, maintenance, repair, and modernization services.

Sells recurring service agreements, inspection contracts, deficiency repairs, system upgrades, code-required corrections, and fire sprinkler project work.

Proactively manages the entire sales process, including prospecting, qualifying opportunities, understanding customer compliance requirements, preparing proposals, conducting presentations, negotiating contracts, and closing sales.

Builds and maintains strong relationships with building owners, facility managers, property managers, general contractors, and other key stakeholders to become a trusted fire sprinkler and life safety advisor.

Maintains regular communication with customers to identify inspection deficiencies, code compliance concerns, system replacement needs, and other opportunities to improve fire sprinkler system performance and reliability.

Partners closely with Fire Service Operations, Inspectors, Technicians, and Project Teams to identify repair, replacement, and upgrade opportunities resulting from inspections, testing, and service activities.

Coordinates with operations to ensure customer satisfaction, timely resolution of service issues, and effective execution of contracted work.

Continuously generates new business through customer referrals, networking, industry associations, community involvement, and targeted business development activities.

Develops and executes strategic account plans for key customers while identifying opportunities to service offerings and increase account value.

Actively supports the renewal process for inspection and maintenance agreements, seeking opportunities to scope, improve coverage, and increase contract value.

Serves as the primary customer point of contact for Fire Sprinkler Service opportunities while leveraging Southland's broader capabilities to deliver comprehensive building solutions.

Maintains a robust sales pipeline and opportunity tracking system, providing accurate forecasting and facilitating effective turnover meetings with operations teams.

Achieves annual sales goals, gross profit targets, and activity metrics while operating within approved budgets.

Maintains knowledge of applicable fire sprinkler codes, inspection requirements, and industry standards to effectively support customer needs and identify business opportunities.

Qualifications

Strong knowledge of service policies, procedures and capabilities

Strong verbal and written communication, including presentation skills

Strong customer service skills and ability to develop customer relationships

Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts (existing and new)

Strong collaboration skills internally and externally, with strong problem-solving abilities

Frequent travel to job sites within assigned region

Strong Microsoft Office skills, including Excel, Word and PowerPoint.

Solid knowledge of CRM

Education: Two-year relevant degree or equivalent training and experience, such as trade-level training or industry experience

Experience: 3+ years in direct relevant experience.

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

401(k) plan with 50% company match (no cap) and immediate 100% vesting

Medical, dental, and vision insurance (100% paid for employee)

Annual bonus program based upon performance, achievement, and company profitability

Term life, AD&D insurance, and voluntary life insurance

Disability income protection insurance

Pre-tax flexible spending plans (health and dependent care)

Paid parental leave

Paid holidays, vacation, and personal time

Training/professional development opportunities and company-paid memberships for professional associations and licenses

Wellness benefits

About Southland Industries

To learn more about careers at Southland, explore our career opportunities, follow us on social media, and check out our website.

Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement: Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).