Customer Service Technical Specialist

CSA Technical Specialist

Daily tasks and responsibilities include, but are not limited to the following:

Demonstrate flexibility in satisfying customer demands which include mail services and reprographics services

Receiving package deliveries and preparing outgoing package shipments

Provide the highest level of prompt and friendly customer service

Capacity to handle a heavy volume of print production and tax processing

Ability to meet important deadlines; with availability to provide after-hours support when needed

Establish operating procedures and quality standards

Test and evaluate new equipment and materials

Perform necessary adjustments as outlined in the operators’ manuals for set equipment

Follow start-up, shutdown, and clean-up procedures for equipment

Monitor operations and make mechanical adjustments as needed, to ensure proper quality output

Occasionally perform limited operations on other automated equipment

Participate in cross-training

Provide backfill as needed

QUALIFICATIONS:

Minimum of 6 months of customer service experience

High school diploma or equivalent (GED)

Experience as a Site Representative and/or a minimum of 6 months demonstrated knowledge and experience in a related functional area

Directly related equipment operation experience

Demonstrated proficiency in the operation of related equipment

Computer experience (Word, Excel, and PowerPoint, Google suite required)

Excellent verbal and written communication skills

REQUIREMENTS:

Strong organizational skills, attention to detail

Ability to work independently and as part of a team

Ability to handle multiple projects simultaneously

Ability to learn various programs and applications

Ability to lift up to 55 lbs.

Ability to consistently adhere to business procedure guidelines and policies, and company safety standards

Accountability to meet the employer's attendance policy

Ability to take and follow directions from the supervisor or site manager

Professional presence

"The pay range for this position is $19- $20/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”